Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brightmeds.com
Website
brightmeds.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I could not find my saved file on my computer, so I reached out to Brightmeds directly. It was time to titrate and I wanted to use the correct amount of medicine. In less than 5 minutes I had the answer I needed and I am able to continue my meds correctly. The entire process of dealing with these folks from day one has been seem less and professional. I am happy I chose them . Kerri
Response from BrightmedsOct 11, 2026
Glad we could get you sorted so fast, especially when getting the dose right really matters. Thank you for the trust you've placed in us from the start, Kerry 💜
MD
Maija D.
They are excellent
They are excellent! The customer service fantastic. They went above and beyond. And they have the best prices out there. I used 3 other companies before finding them, no other company comes close.
Response from BrightmedsOct 11, 2026
Going through three other companies and still feeling like none of them came close, that says a lot, and honestly, it's the kind of thing that keeps us on our toes. We know switching providers takes patience and a bit of faith, so we don't take it lightly that you landed here. Thank you for the generous words, and for giving us the chance to earn your trust. We appreciate you Maija 🤍
JH
Jasmine H.
I have been with BrightMed for several…
I have been with BrightMed for several months, and up until now, my experience has been great. I’ve never had any issues, and I’ve successfully lost 22 pounds using their tirzepatide.
Unfortunately, my recent experience with their delivery and customer service has been very disappointing. My medication was originally supposed to arrive on Wednesday, but it was delayed until Thursday. Thursday came, and I still never received my package, even though the tracking information showed it had been delivered.
I contacted customer service to explain the situation and expressed my frustration because I have already paid for my medication, and I am now a week behind on my treatment due to these delays. Instead of providing a solution or showing any urgency, I was simply told that someone would email me.
As a paying customer who has been loyal to this company for months, I expected better communication, accountability, and customer service, especially when dealing with medication that needs to be taken on a consistent schedule.
I truly hate that I’m having to leave this review because my experience was positive until now. However, great results mean very little if customers cannot rely on receiving their medication on time or getting proper assistance when something goes wrong. I hope BrightMed takes these concerns seriously and improves how they handle delivery issues and customer support.
Response from BrightmedsOct 15, 2026
Hi Jasmine, thank you for sharing your concerns. We appreciate your continued trust in Brightmeds and understand how important reliable deliveries and timely communication are when it comes to your treatment.
After investigating the matter internally, we confirmed that your order was delivered. Our team also reached out to you to clarify the situation and ensure we fully understood your concerns, but we have not yet received a response. We would welcome the opportunity to reconnect with you to help resolve this misunderstanding and bring the matter to a close.
We value your feedback and take delivery concerns seriously. Please feel free to reach out to our customer support team so we can assist you further.
RM
Roberta M.
The best out there!
The whole process of signing up etc was smooth and stress free. I was approved, received my products with clear instructions and began the injections. Three months late, I’ve lost 26 lbs following a strict diet. I did experience some nausea but nothing I couldn’t handle. Brightmeds included nausea pills with their delivery packet.
Overall, I am very pleased with the whole experience and would definitely recommend them as a supplier.
I had checked out others. No comparison. The best out there!
Response from BrightmedsOct 9, 2026
Thank you for sharing such a detailed review! We’re delighted to hear that your onboarding experience was smooth, your medication arrived with clear instructions, and you’ve been pleased with the support provided throughout your treatment. It’s also great to know that the additional supplies helped you feel prepared. We appreciate your recommendation and are grateful you chose Brightmeds!
JA
Jay
Anytime I had questions I'd reach out…
Anytime I had questions I'd reach out to brightmeds via email an they got back to me very quickly. I even spoke on the phone with them and they made sure to send a follow up text/email the following day filling me in with details.
Response from BrightmedsOct 9, 2026
Thank you for sharing your experience! We’re happy to hear that our team has been quick to respond to your questions and that we’ve been able to provide helpful follow-up after your conversations with us. Keeping communication clear and making sure you have the information you need are important to us. We truly appreciate your feedback!
VR
Valerie R.
So far I have lost 8 lbs
So far I have lost 8 lbs , the service is outstanding
Response from BrightmedsOct 9, 2026
Thank you for your kind feedback! We’re so glad to hear that you’re seeing progress and have been pleased with our service. We appreciate you choosing Brightmeds and look forward to continuing to support you throughout your journey!
VM
Valerie M.
Honest professional Trizepitide dispenser
I have used Bright Meds for more than a year and I even stopped using them for 4 months and returned. Why? Because they are highly responsive to my needs, are transparent and trustworthy and the doctors seem genuinely interested in my success. I have referred 2 other friends and a family member too
Response from BrightmedsOct 9, 2026
Thank you for being part of the Brightmeds community for so long! We’re grateful for your continued trust and are pleased to hear that our team and doctors have consistently provided responsive, transparent, and supportive care. Thank you as well for recommending us to your friends and family. Your confidence in our team means a great deal to us!
TH
Tom H.
Lost weight on Bright Meds program.
I’ve worked with Bright Meds to initially lose 70 pounds on their compounded tirzepatide. All my contacts with Bright Meds have been very professional yet friendly and helpful. Their pricing has been competitive without any problems or surprises. Gained few pounds in the half year off their program so going back on a Bright Med tirzepatide program with the best pricing I’ve found.
Response from BrightmedsOct 9, 2026
Thank you for sharing your experience with Brightmeds! We’re delighted to hear that you’ve been pleased with our team's professionalism, friendly service, and transparent pricing. We appreciate you placing your trust in us again and are glad to have the opportunity to support you on your continued journey!