Brightmeds is your dedicated wellness partner for weight management. Our mission is to transform healthcare accessibility through innovative Telehealth. We are driven by a belief that healthcare should be immediate, inclusive, and transparent.
Brightmeds (brightmeds.com) has 949 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
brightmeds.com
Website
brightmeds.com
Category
Personal Care
Listed on Five Star Index
2026
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The company replied to 84% of reviews.
Latest
Most recent review: October 2026.
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It's been so easy to work with the team. No protracted waiting times for visits. Clear instructions and medication packages professionally. Appropriate labs testing of course but just easy to move forward with improving oneself.
BT
Bridget T.
Awesome
Great experience
RM
Rich M.
Service has been excellent, but 4 concerns, mostly resolved
Service has been excellent, but I am a little worried for four reasons:
(1) The doctor in the video I was shown does not show up in certifications matters search:
search for: certification matters find my doctor
I was able to find him using the NPI number the web site provided, but he was not associated with the state in which Brightmeds claimed him to be licensed in. I also did not find a medical license reciprocity agreement for my state and the doctor's practicing state.
I did discuss this with my assigned doctor, and he readily admitted he was board certified in Emergency Medicine in the other state, and not mine.
I followed up with Brightmeds Quality Assurance and they sent me a link to the proof he was licensed in my state: Excellent.
(2) Eli Lilly has publicly stated that it does not supply Tirzepatide for compounding:
search for: eli lilly open letter regarding use mounjaro tirzepatide and zepbound
I did find a company called Biotech Peptides that does claim to manufacture it with high purity and supply it in bulk to compounders. There are several others in the US. I spoke with a representative at the Beaker Pharmacy and confirmed they buy their Tirzepatide as bulk powder from a third party.
Eli Lilly disclosed the structure of Tirzepatide and their process for manufacturing it in their US Patent, US9474780, which was issued 10-25-2016. Other manufacturers are producing it, and there have been court disputes filed against third parties.
I spoke with Brightmeds Quality Assurance, and they showed me how the Compounding Pharmacy is regulated through State Pharmacy boards, and the suppliers of Tirzepatide are regulated by FDA manufacturing law. This was resolved in my mind!
(3) None of the reviews for this company, Brightmeds, go back before April 2024. The company ownership also does not seem to have a medical background.
I spoke with Brightmeds quality assurance, and they told me that the Trustpilot account is only a few months old; not the company and sent me some more information on their Chief Medical Officer, and their requirements for prescribing doctors. I feel much better about this now.
(4) The company is using deceptive pricing behavior, trying to get you using the drug before they tell you the monthly price going forward, which escalates as the dosage increases.
Maintenance costs after weight loss are a concern, since clinical trials show weight is regained if drug use is discontinued.
I spoke with Brightmeds Quality Assurance about this, and they explained that the $575 price with a slash through it for the first month is their price forward and apologized if this was not clear. They promised to follow up on this.
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At this time, Brightmeds has addressed almost all of my concerns, but I wish more had been clearly explained on their web site, because this whole method of getting weight loss health care is a bit scary.
JH
James H.
Everything has been so efficient
Everything has been so efficient, professional and easy to get my experience accomplished. Quick response to questions. Customer service is exceptionally efficient. The doctor's response was quick and easy to understand.
SO
Sandra O.
Easy to use, Arrives on time
Arrives on time, not a lot of red tape, always quality product.
JO
Jose
Brightmeds provides what they promise
Brightmeds provides what they promise. You are treated by real doctors, you get the real medicine (compounded in their pharmacy) and I have had amazing results after 1 month, I just started month 2 where I expect to begin to see the real benefits unfold before my very eyes.
SR
Samantha R.
I’ve had a great experience so far
I’ve had a great experience so far! Everything has been so easy. The doctors and staff have been so helpful and the medicine is shipped out the next day
AJ
Angie J.
They acted quickly and professionally…
They acted quickly and professionally and their customer service is awesome!