Brighter Image LabReviews of brighterimagelab.com

This company will steal your money if you are not careful! Whether it’s your impressions aren’t good enough or in my case I was not able to send my impressions back. I payed half the bill was sent a kit I did the impressions and tried to send them back but they were returned to me by the usps which I found very disappointing. Unfortunately I had a family emergency and had to go to another state and was unable to try to resend them, so I contacted the company trying to explain my situation and asked if I could get a refund because I would not be able to send in the impressions in time due to my family emergency. They would not refund me even though all they had done was send the impression kit which I would have paid for that ,but instead I ended up paying the full price for the veneers I never received because they took the other half of the payment!! My husband tried to dispute the payment but it was taken anyway. I have proof of my payment. I payed for the product so I tried to get ahold of the company awhile after because I had finally got the courage to try to stand up for my right…I bought and paid for the product I wanted to try to see if they at least will let me finish the process…. NOPE!! I called and the lady who answered was extremely rude had no compassion and wouldn’t even take a moment to try to understand my situation. I told her on my account on their website it shows I payed for the veneers , but She said they will not do business with me because my husband disputed the transaction they made on our bank account but they ended up getting the money anyway! So they took my money and I got no product oh and also she deleted my account on their website as soon as I got off the phone with her that was fishy. But luckily I took pictures of it all before hand. I think stealing people’s money and having petty consumer service while your running a business is very unprofessional. Don’t take the risk people because it is an expensive risk.

I just found this. I wish I had seen it before I wasted thousands of dollars on this product five years ago. Do not buy this! I have two sets of the crappy veneers sitting in my bathroom medicine cabinet as a reminder the stupid things we choose to do for vanity. Every time I took these things out, they weakened my teeth because they were so tight I complained and they gave me another pair that was worse within a year all of my teeth were falling out and I had to have them all removed at 41 years old here I am at 45 now having to figure out how to afford dental implants looking in Turkey for something that had I done more research. I could’ve got my teeth done nicely for as much as I spend on these dumb veneers. please please please don’t fall for this. They will destroy your teeth. They never give you your money back and you were left with flimsy dangerous covers on your teeth’s

The finished product (veneers) looked great and fit well .I would tell anyone ordering this product to follow the directions for impression, ask questions from customer service and be patient with the process. As someone who had angst with it, I was very pleased .

I would have give zero star I'm on fixed income and decided to improve my smile and went with Billverneer middle set and paid extra 123.00 I tk on top of over 2000 for them.I waited over mth to get them had them two day had to send back they had defects and worn holes in them and they never added the extra gloss I paid for and wrong shade.So second remake I waited for weeks and then got pushed further because a influx in orders I understnd if it was the original order but not a remake and have me wait so over all was rt at 6 mths total start to finish with remake.I get the second pair and they very bulky as the first pair wasn't and the they too have worn spots in them and the extra glaze I paid on top for is now coming off.So I called they were well what do u wash them in according to them u can use anything.But I use soft gentle brush.so anyways I called them sevel times now they want over 100.00 to redue them I dont have this kind of money with being on disability.So they can't help me unless I pay whatever it was tk around 100.00 plus these things wasn't cheap over 2000.00 they should help.They are very very rude and just got me so I'm stuck and I've since stoped payments now it's gonna be on my credit but I refuse to pay for this mess I can't even wear now.They just to bulky as the first pair wasn't like this.So now I'm stuck and still have bad smile because can't afford to get implants or anything.I hate make this post but I'm stuck no money to fix and still have a bad smile so upset.tks wayne

Well basically Brighter image has NO INTEREST IN LETTING YOU PAY OFF THE REMAINING BALANCE AND IF THERE IS A COLLECTOR THEY WILL NOT CONTACT YOU FOR PAYMENT ARRANGEMENT. INSTEAD THEY DESTROY YOUR CREDIT AND IF YOU CONTACT THEM THEY REFUSE TO ANSWER OF RESOLVE ANY BALANCE ISSUES AT ALL . THEY CAN CARE LESS AND HAVE NO INTEREST. I ALMOST THINK THEY ARE DESIGNED TO DAMAGE PEOPLES CREDIT. I WANT TO PAY OFF THE RENAINING TOTAL AND I AM BEING REJECTED. I DO NOT RECOMMEND BRIGHTER IMAGE AT ALL . BUYER BEWARE . I MADE A BIG MISTAKE WHEN I DECIDED TO WANT TO DO ANY BUISNESS WITH THIS COMPANY. WHY NOT LET ME PAY THE REMAINING BALANCE???? I THINK NOT TAKING MY MONEY IS A LITTLE STRANGE.

Very bad customer service the cancel my order us they did not like I had discount code told me reorder another way was told the code would work the change the discount code and cancel the one I had even tho the promise I be able to use the extremely rude make you feel bad about your self the don’t care about the customers at all and i heard from lots of people the break very easy

Brighter image lab uses MSC DEVELOPMENT AS THEIR FINANCE COMPANY. Both companies have very poor customer service. They both use email as their main form of communication. They are both very unprofessional with an “I don’t care attitude”. Once you sign the contract there is ”No changing your mind” even if the veneers or casting of the teeth can’t be completed, or if they can’t read your molds. You are stuck with the financing because you signed the contract. My suggestion is simple use another company. CONSUMER BEWARE. Read the BBB reviews and do your homework. BRIGHTER IMAGE LAB IS NOT A SCAM THEY JUST TAKE YOUR MONEY AND REFER YOU TO MSC DEVELOPMENT WHOM WILL SIMPLY TELL YOU ABOUT THE CONTRACT YOU SIGNED. So the best advice is don’t use this company.

Perfect fit second time customer have had my first set for almost 3 years and they were still good just got color stained over time please make the choice and get these