Francine D.
I have been with BridgeWell Capital for…
I have been with BridgeWell Capital for almost two years. I recently called in to inquire about my account and received very poor customer service. I was disrespected beyond belief and accused of not honoring my loan agreement. I have never been late on a payment nor done anything to default on the agreement. The representative was accusatory and argumentative. I informed him that I would not be degraded with lies and false accusations. I requested to speak to his supervisor, he informed me that no one was available and would not be available to talk with me. BridgeWell has acted in a very unprofessional manner resulting in my withdrawal as a client along with those I know in the business and beyond.
Response from BridgeWell CapitalNov 16, 2023
We sincerely apologize for the situation. As a licensed mortgage bank, we are required by law to only release mortgage-related information to the Personal Guarantor on the loan. We take our responsibility to protect the private information of our real estate investors very seriously. We would like the opportunity to address your concerns. Please give us a call at (407) 447-5000 to discuss. Thank you and best wishes.



