Breyer Model HorsesReviews of breyerhorses.com

My daughter received a gift that was supposed to include the book and the horse. Unfortunately due to circumstances beyond our control, we are unable to give it back to the person who purchased the gift to return it to the store, but that was the only solution that Breyer Customer Service had. The Customer Service agent was unwilling to help us because they don't sell the items separately, which I understand, but seeing as the package is unopened, it was a production error on Breyers part. All the agent could say was sorry, we don't sell anything separately. No other solution. I have had many Breyer horses in my day and have given many as a gift, but due to the lack of concern for when things don't go according to plan and customer service only wanting to sell you an item instead of provide service, I will look for gifts elsewhere.

This company needs to get their act together. I'm only giving one star because the actual artists that sculpt for them are incredible, which is not actually a reflection on Breyer as they have to outsource that talent. The paint job quality, ordering process and customer service is seriously lacking. This company obviously knows they have somewhat of a monopoly and don't mind overcharging or not making things right when they are at fault. In my most recent interaction, which will be my last, I asked to upgrade my online ticket for Breyer Fest because their website mislead me to think I had still had access to online classes on a lower tier, which I did not. I didn't care which 'free' model I received, I just wanted to pay the difference so I could access the 'free' PRE-RECORDED courses. My first inquiry was ignored and my second denied. Needless to say, their customer service is as useless as a screen door on a submarine. This issue, as well as others I've had in the past, could have absolutely been resolved easily, but they are either too lazy, or the company itself will not allow (it's unclear which one). The quality of their product is not worth the price they charge and the lack of care when handling orders is ridiculous. Breyer = Greed. Learn how to run a reputable business.

Have the retirement horses they are perfect

I understand orders get messed up sometimes but please correct them in a timely manner and monitor your email better. When it takes over a year to fix one mistake and in less than 6 months, you mess up my order again. By forgetting to send all of what was ordered? Come on. You CAN do better!

Our family's experience since Oct 2022 was our first and will, certainly, be our last. It's rather convenient that they don't have reviews directly on their Web site (or, if they do, I couldn't find such a section)-- THAT's where I'd intended to leave this review. We ordered a model, and the item arrived damaged. Nor worries, right? We let them know that it arrived damaged and that we would like to return-and-replace it. Via email, they informed us that a return shipping label would be emailed to us in a couple of days, and they'd ship the replacement as soon as they received and processed the returned item. We packaged and sent the defective item off straight away. That was early Nov. After three weeks of radio silence, I began following up via email. Nothing. My final email follow up was late Dec. No response. Finally, I connected with someone when I called this day. I told her that while we initially set out to process a return-and-replace, we now only wanted to settle the return. She asked for the order no., confirmed the product, and then ended with an "Okay, we'll issue you a refund." Rightly or wrongly, I was a bit upset that there was no inquiry to understand what happened or what went wrong; no interest in why we no longer wanted a replacement; no apology, no acknowledgement of all the time this took nor any acknowledgement of all the messages we sent, trying to learn the status of our return-and-replace. When I brought it up, she stumbled to shift the blame to the warehouse, intimating that the communication failure was theirs. I have no idea who reads the messages or how these Breyer-store people communicate with each other, but I was genuinely surprised that the manufacturer of such expensive products, who pride themselves on the distinct artistry of their horse models, would relate to their customers in such a distasteful way. Upon coming to this site to write our review, our experience was confirmed by the number of other reviews we read from dissatisfied customers. We cannot even say our saga is truly over because while she SAID the refund would be issued right away (today, Dec. 29), that does remain to be seen. Definitely don't want to count my chicks before they're hatched given Breyer's M.O. so far ... Unless you're able to visit a store or attend an event where you can buy a defect-free model in person, do not buy from Breyer.

This company is a totally a joke. So many times let me down and this time they made an appointment on 30.11.22 but turned up on 1.12.22 when no one was home, they left a not that no one answer the phone-but they never rang me. So pathetic-they shouldn't exist

I kept giving these people chances. It's silly to assume that because it's directly from the manufacturer, you'd think some care would go into these expensive models that they sell. It is such a hassle to have to return these to them. Boxes so dented that it looks intentional!!!! NEVER ORDERING FROM THIS STORE AGAIN.

I purchased a product from this company direct almost two weeks ago and have spoken to a customer service representative. Not only was the representative smug but the horse still has not shipped. You get the idea they think their shix don't stink. My six year old daughter wakes up every morning to see if her horse has shipped and I have to give her the same answer about the horse she's already named. She is an avid collector of horses. Such a disappointment!