Breyer Model HorsesReviews of breyerhorses.com

Breyer model horses are supposed to be collectibles. Last Christmas I purchased one directly from Breyer for my daughter. The package came dented. Breyer uses a 3rd party shipping company and for that reason, wouldn’t back up the shipping problem. If you have to have one of these, go to a store and buy one you can see first if you’re looking to collect them. Otherwise… it’s a heaping lot of money for a plastic horse!

horrible customer support. they have some fine products but they do not seem to take care of customers values.

J'ai acheté un modèle de cheval sur leur site (sur mon smartphone ) et ils sont vraiment malhonnêtes : après avoir entré mon numéro de carte bleue, ils me proposent un extra pour 20 dollars. J'essaie de balayer mon écran pour cliquer sur "non" mais c'est impossible : quand je touche mon écran, ça clique sur "oui". Je ne peux pas annuler, ils m'envoient tout de suite un mail de confirmation en me félicitant d'avoir choisi cet extra ! Je n'ai pas choisi, ils me l'ont extorqué !!! Je leur envoie un mail, suivi d'aucune réponse. Je suis en colère contre cette façon de procéder. Alors oui, si j'ai un conseil à donner à Breyer : changez votre façon de faire, n'essayez pas de voler vos clients, soyez honnêtes. A part ça, j'ai reçu le cheval, moyennant une taxe supplémentaire de 18 euros à la livraison (sachant que j'avais déjà payé 50 dollars pour la livraison). Et le cheval est magnifique, heureusement ! Mais j'ai au total payé 123 dollars/ euros, pour un cheval à 35 dollars/ euros à la base...

The official website has all but become a scam. I love Breyer horses and the models themselves but Breyer have stolen from us for the last time. For 2024/2025 I am but 1 of 50+ individuals who all had our purchases lost/incorrectly sent and Breyer has not responded to a single one of us and I’m livid. I bought a limited Breyer Grab Bag #5 as a treat to myself and shelled out $300 ON SALE. I received only ONE Breyer, one I’d bought separately worth around $40 and yet I still had pay the full $300 + £50 in customs and £45 in postage and shipping. After MONTHS of trying to contact everyone I can think of my claim to get my money back was dismissed. I’m out $300 and I just have to accept it. Breyer has done this to so many customers that I’d run out of room quote their complains as well as my own. Don’t buy from this company online, the models are fine but the company? Beyond unacceptable now and it’s a terrible shame.

Horrible customer service they do not respond to emails. They are extremely rude on the phone. I have never gotten all of my order or a refund. I love the horses but I will never buy from them directly again

I love Breyer models and have been collecting for 30+ years but goodness I am disappointed in my last 2 interactions with the company. I placed in order dec 1 and didn’t get my ornament until 2nd week of January. Then I placed an order when the new models came out, I made sure the model was available. I got the box in good time but inside was everything except my model, the most expensive thing in the box ( side note their prices lately almost make it impossible to collect them ) so instead of calling I emailed I don’t hear anything for a week so today I spam call until someone answers .She isn’t friendly but that’s whatever,I tell her I had emailed but she says oh yeah don’t email we have 7000 emails and only three people answering them. I offended her by asking when I can expect an answer. I won’t be buying from them this year except for the stablemates club purchases. It’s very disappointing and sad.

In November 2024 we purchased a Christmas Tree ornament. It arrived promptly and in good condition, but it looked better in the catalog than in our hands, so we decided to return it. We followed instructions to send an email for a return number. We did so within 30 days of making the purchase. We sent the 1st email and received a prompt, automated response, completed with a case number and saying "Return number request for order number XXXXXX has been created for you. A member of our customer care team will respond to your case as soon as possible." Two weeks later sent a second email with a copy of the first reply attached. Same thank you automated response, someone will contact you soon. Third time we sent the email receive a fast, polite automated response; someone will contact you shortly. It is now February 2025, no contact. We guess their definition and our definition of being in touch "as soon as possible" are a bit different. No customer service for us.

I ordered two items early January, a Friesian figure and a Friesian tote bag, I only received the figure in a very tiny box. The tote I’ve been trying to order since summer 2024. November the site said they’d be in stock January 2025, so I waited. Finally back in stock! Immediately ordered it plus the figure. Never received. I sent four emails over the course of two weeks, no response. I called twice, no response. Third call I get a woman, and after I gave her my “wrong” order number (I read it off the email they sent confirming my order so it couldn’t have been). I gave my first name after she asked seconds after, offered to spell it since it’s different than normal spelling, she somehow immediately magically knew all the detailed information about my case without me mentioning anything about my issue. So they’ve been ignoring my emails. How lovely of them! She tells me “oh there’s been shipping issues, I don’t think it’s ever been in stock at all.” A bit odd, so I curiously explain that their site has been manually updating about it for a while and it’s currently in stock so surely it is now? It didn’t quite make sense- “I’ll give you a refund, bye” immediately hangs up on me. What?! Customer service rule #1 you don’t hang up on the customer first! Especially not so abruptly! I was never rude, actually chipper I was getting to talk to someone about my issue at all. I think I’m rightfully not so chipper now however. I’ve been a Breyer customer for years, this was abysmal. The company has some serious kinks to work out obviously. I will say, I did get my refund quickly, but what an awful experience. If there was an issue with that item specifically and they’re aware of it why not contact me about it? Just going to take my money and wander off? What about other customers that ordered the same thing? Sheesh.