Breyer Model HorsesReviews of breyerhorses.com

I have collected Breyer horses since the 1960's, and now my granddaughter is collecting and loving them. I understand that now they are made in China, but they are still made to be visually stunning and I can only hope they will have the same longevity as my old ones, which are still beautiful. My complaint is with customer service. They are poor to middling, and that's on their best day. My most recent experience was regarding an order that I had not received yet, when I noticed one of the horses had been lowered by $12. I called on Sat., and actually did receive a callback from a very nice gentleman who I explained my situation to and that I was requesting a price adjustment. My experience has been that most companies will honor adjustments that fall within two weeks of purchase, which it definitely was. He took the info and I received an email this morning from someone who started by addressing me by the wrong name, and then rather rudely saying they do not do retroactive price adjustments. They also offer coupons which do not work even after reading their fine print and conforming to whatever ramifications they impose. Bottom line, I will continue to purchase Breyer horses but not from them. Check Amazon, Walmart and Target and you will have some customer service protection that these retailers offer. This year alone, I have ordered north of $400 of horses, barns and accessories directly from Breyer, but I will give my business to someone who appreciates it!!

This website never makes sense to me because the operations of this website needs new leadership. 1 to 2 minutes before black Friday deals the website works, but they get out of stock in less than a second, like how..... even if they had 3 up on each horse item that's not possible. 2 minutes after the website does this website black Friday deals their operations do the mass email out indicating the black Friday deals, at this time everything good is always sold out. Breyer, you need to fire people or this gets worse every year, hire somebody that knows how to run a website with limit 1 per order per account, and lock the order as people click on an item they are trying to pay for. I strongly believe this website is severely rigged like possibly staff members buyout most of the sales before the quantity goes online with their own controlled vip access or something.

I HAVE ALWAYS HAD A GOOD EXPERIENCE WITH BREYER WHEN ORDERING HOWEVER WHEN I HAVE A QUESTION THAT HASN'T ALWAYS BEEN THE CASE. I RECENTLY PURCHASED THE QUARER HORSE, BREYER BREEDS. I LIST MY COLLECTION BY NUMBER, NAME AND YEAR PURCHSED. THERE IS AN SKU 430052 IS THIS THE MODEL NUMBER? THANKS FOR THE HELP AND KEEP UP THE GOOD WORK LORRAINE, WI

Not the best honestly. Embarassing service.

Ordered directly from their website, based in USA, charged me 70 dollars for shipping which I thought was excessive, but guessed covered shipping to UK, but then had to pay another 55 pound in UK customs, don't bother ordering from them

Last year I bought some horses from the website, in October. I haven't seen the horses yet, over a half year later. There is no response when I try to get in contact with them. That was 205 USD I never gonna see again, so don't buy from them. It's not worth it.

I purchase a club membership for my horse loving granddaughter as a Christmas gift in November of 2023. The thing she was most excited about was receiving the Young Riders magazine. It is now April and she has yet to receive an issue. I called the company in February and was given some song and dance about when the magazine is available. I emailed the company this week and was told that the magazine comes from the publisher and not them. I feel bad for my granddaughter because she checks the mailbox every day. Wish I would have read the other reviews before I subscribed. Feel that this was a waste of money and a rip-off. Also the merchandise is very expensive. I can buy most of the things she likes through a more reputable company. I do not recommend Breyer.

I joined the Breyer Collectors Club with the expectation that I could buy their club-only models. I did not realize that they do not make enough horses to fill all requests! If you don't scramble to your computer at the moment the model is released, you are out of luck! The model is "SOLD OUT." Don't pay money to join a club that promises models but cannot deliver. When I complained to Breyer, the customer service answer was "well, there will be more models offered during the year."