Jennifer
Good Products, Bad Customer Service
I have ordered 3 other times directly from Breyer with no problems, but back in the beginning of February 1 item from my order was missing. I contacted customer service and almost a month later, had heard nothing back so I contacted them again at the end of the month directly from my order page and at least got notified that I had opened a ticket with customer service. I never received any kind of response from them, then almost 3 months later I got a shipping notification for the missing item so though they never responded I did eventually receive the missing item. For now, as my other orders have all been perfect, I will continue to buy store exclusives from them, but in the future I will probably get the others elsewhere unless they improve their customer service.