BrexReviews of brex.com

The worst customer experience ive ever had. Completely unacceptable for a company that is managing someone's money. It takes them more than a week to answer basic customer emails or calls

This is the most difficult business credit card account. I have ever had, I've updated my account phone number several times. Just to still be locked out of my account. They lock my card countless of times. Then give me the run around to unlock it. They don't allow me to take cash advances. This has been the worst decision to make regarding my business funds. My payroll is late to my employees every week because of them! I usually would never give anyone a 1 star but this company doesn't care about small business only million dollor companies and it shows with how they resolve our issues.

Anyone thinking of using Brex for their business banking needs, please think twice. I had been a customer for almost a year and was enjoying using their services until they sent me an email out of the blue saying my account will be closed and I need to move my funds. No explanation, nothing. Super unreliable. Stick with traditional banks

Brex suspended my account due to a low number of transactions. I didn't use this Bank a lot for my business due my suspicion about their activities and lack of customer service/ support and transparency. i wanted to make sure the new bank is operating properly before transferring all business accounting here. I had 100K Reward Points on the account which Brex didn't give me a chance to transfer out. They just suspended my account. I never had any suspicious or fraudulent activity, but low volume of transactions. I understand they may have choose to close account, but removing my right to transfer out points is obviously wrong on their part. I tried to contact them numerous times via chat with zero results, reply to the emails bounced back. This is unheard of and very suspicious that company has only 1 phone number available and you cant reach live representative. The replies on the chat are just cut and paste probably by bot, similar to replies to BBB complaints. Im asking Brex to give me opportunity to transfer out and use my points and remaining cash balance. Im complaining to the Security and Exchange Commission as well. When I reached out, Brex rep said the time to withdraw points has passed, which is a lie. The truth is that they disabled my access to points dashboard without warning.

worst bank. closes small business and let you scramble last minute for finding a new bank. customer service is also very poor. will never trust this bank with your customers / business

Closing smaller accounts in favor of bigger business. Doesn’t make a lot of sense imo, a. A smaller business could turn into a bigger business b. I know they have bigger businesses they work with but I can’t see them using them in the long term. The way you treat the small people will be noted, and I don’t think they thought this through.

I have multiple businesses and used many different business cards so I have some previous experience. I have had the Brex card for three years and we are currently moving over to another card. Pro's - Decent rewards. Con's - Customer Support is chat-based and slow. If you have a problem expect to figure it out yourself. This is no Amex and there is nothing prestigious about this card. - One month we had large marketing spend and we were almost at our limit so I paid our balance early on a weekday because I had AWS charges coming up etc. It took over 3 days for the money to clear although it only took a couple of hours for them to take it out of our account. In the meantime, they declined a bunch of purchases. I reached out to CS and they said they would seek to get this fixed. They did nothing, not even a follow-up. - Their customer-facing dashboard is terrible. For a unicorn their technology is embarrassing. Their app is just as bad. Everything looks like an afterthought. - They also sent some weird emails to all of their customers thanking them but saying they are kicking a lot of people off their platform. I wasn't one of them but I feel bad for businesses that have to move everything to another card. Simply put this card is not loyal to its customers. The most important thing with a business corporate card is service and Brex doesn't care. They are the Wish for credit cards. We switched to AMEX Platinum and never looked back. Excellent support, great perks & no trouble. I never place reviews but founders stay away. This company is a bubble.

Poor sign up process, questionable company.