BrexReviews of brex.com

Brex, like many of the newer tech-first type of banks, is over engineered and clunky on the basics. Day-to-day ops: - They don't do debit cards, only credit cards. Which is great for the fractional interest kick backs, but a nightmare if you want simple cash flow tracking. - They require a third-party bank to receive international wires. I had multiple international clients run into issues with the wording and coding to get the wire transfer to get processed. Closing the account: - For whatever reason, when you go through the online portal to close your account, you will see an 'Account Closed' confirmation on your page, but be warned: YOUR CREDIT CARDS ARE ALLOWED TO REMAIN OPEN TO CHARGES! There was no alert to the user that one MUST CALL CUSTOMER SERVICE TO HAVE YOUR CARDS CLOSED. You can't actually do it online NOR does the closing of the account automatically cancel the cards, nor any alert whatsoever to call customer support. 6 weeks after I had closed my account LinkedIn hit my card with a rogue charge. When I contacted support to reject the fraudulent charge, not only did they refuse to reject the charge to the credit card (which is industry norm and why businesses use CCs and not debits so as to have some insurance against fraud) they also did not take responsibility that the account had been closed for 6 weeks and therefore the card should have not been able to be charged. I was left on the hook for the $108 charge. And only then did they actually close the cards. This is a user flow issue on the backend that is shockingly allowed to persist. Run, don't walk, away from this company.

This so called "bank" is a laughable start-up, unable to provide the simplest services like a basic international wire transaction. Be it inbound or outbound it is a headache all the way. Had reclined transactions twice now, our business partners are already complaining how complicated transfers are to the extend that it became embarrassing and a real threat for our business. And as a cherry on top, Brex makes you pay fees (26 to 200 Dollars !!! in our case for each return).

The good - no fees for ACH payments The bad - After two years of business with Brex, we received notice our account was being closed in 10 days due to violation of the agreement. After multiple emails they refused to be more specific about what we violated. Terrible business practices. We did nothing different from day 1 to day 700 as to our operations. There was no indication as to why the account was cancelled or what we violated. Also, their transaction reporting is just terrible. If you request a statement it provides one statement per day. Lastly, it’s beyond humorous that Brex requested this review to be deleted unless more details were provided. So Brex desires details for bad reviews, but won’t provide them for a Customer they wish to terminate. Hmmmmm…..

I contacted Brex to get a business credit card after reading several positive reviews online regarding their availability to evaluate the issuing of a credit card for small businesses with a limited or no credit score. I provided all the requested information including direct visibility to the company bank account, and I submitted the request for a credit card with a spending limit of $500 per month, with liquidity in the account of over $50,000, and no debt financial or negative position. Our problem was precisely the low/non-existent business score because we have been doing business in the USA for a few months. But at the end of the long process (and the sharing of high sensitive data) we were told that "Brex does not currently support small businesses without professional funding". Nowhere in the long data entry process was this condition ever made, otherwise I would have stopped immediately. I find it misleading and very ambiguous that this very exclusive condition is not explicitly reported both in the reviews online and above all in the Brex application itself.

Brex is so shady! They devalued the reward points conversion last spring with ZERO notice to their users, from 1:1 to 1:0.6. Also, they redesigned their website last year to be HORRIBLE. They have seriously the worst, least useful website of any of my banking providers! How are they a tech company if their website sucks so much? It's so hard to figure out inputs and outputs to our account, and the current balance after each transaction. Also, they only revealed after SVB went down last spring that they were using a portion of your funds to play on the money market! They did not disclose this at all prior to the SVB event, and those funds are not protected under FDIC. What a shady, sketchy business!

Brex wrote me an email after only emailing with Sales about applying for an account and what features it comes with as well as the application requirements. I did not even finish the application and I received an email the next day saying i was denied with no explanation. It seems they are over leveraged or are going under because I've heard the same from others and this would be the only thing that adds up. My company has perfect financials and meets all the requirements but yet it seems they are not looking to take on more business. Denying an application before even submitting just shows the writing on the wall right there.

Il était facile de suivre les instructions en ligne et de charger les documents justificatifs. Ensuite, j'ai reçu un appel téléphonique indiquant qu'un autre document devait être téléchargé, afin de vérifier que je n'avais reçu aucun remboursement. À partir de ce moment, il a fallu plus de deux semaines pour obtenir une action, et l'action n'est venue qu'après que j'ai finalement réussi à joindre un humain sur le support technique.

Bad Company. I registered with them and They did not give me a board to send them all the legal documents of my company, and they told me we would keep you on the waiting list. I have never seen any company in my life do something like this I don't recommend it