BrexReviews of brex.com

I signed up for a business account on February 28, 2021. Brex approved my account and sent me a routing number, account number, and Debit card. After I linked my checking account and added $1.00 (as a test) to my Brex account, I received an email a few days later informing me that my account was temporarily suspended, and the review process would take up to 5 business days. After 5 business days and I did not hear back from anyone, I emailed their support team on March 13th. Received a reply on March 19th informing me that their team was reviewing my account and would provide me an update on their determination as soon as possible. On April 2nd, I received an email informing me that my Cash Statement for March is ready. So I logged in to see if my account has been approved but No, it was still suspended. On April 4th I emailed them for an update and they asked me to upload my photo ID (which I had already uploaded my passport when I submitted my application). Nevertheless, I did as told and uploaded my driver's license.  I finally heard back from them today (April 9th, 2021) and was informed that my Brex Card and Brex Cash accounts have been suspended and will soon be closed, and the decision is final (without offering any reason whatsoever). What a waste of my time calling and emailing them back and forth for the past one month! Oh, did I mentioned that they did the same thing to my husband. Don't waste your time signing up with Brex! What a joke!

Do Not Trust BREX and Absolutely No Human Customer Service. I signed up for a business account because my bank AZLO closed. Brex approved my account and sent me a routing number, account number, and Debit card. I also provided my personal information and linked my checking account. I went online to check my account and it says that it is suspended. So I sat on hold for more than an hour and no one ever picked up. Also, I used the online chat feature and a rep named Sokshi refused to help me or connect me with a supervisor. She told me that my account is under review and that I will have to wait for an email. I immediately told her to close my account and she refused to do that as well. Do not provide your personal information to Brex.

Account took forever to be approved and a week or two to be set up. And then two weeks later it was suddenly closed by Brex. They gave no reason and I no way to accessed my funds. I have called, email, and reached out on their chat for the last 5 DAYS with minimal respond. They cannot tell me why my account was closed and they will not give me access to my business funds.They have stop my business and the customer service make it very clear that they don’t care. All they can tell me is that “Some team has to get together to meet about it,” and they say that everyday. When I ask for and ETA I get sometimes 1 business day to two weeks?!?!? When I ask why my account was closed they respond that it is “proprietary information.” When I ask why I don’t have access to my funds they state that the “Team has to meet”. Getting Brex is my biggest regret wwhen starting my business. DON’T get Brex, they are no friend to the small business owner.

PROS: Rewards/points incentives. CONS: Horrible customer service. Their communication is lacking greatly. They froze my account for five days (couldn't access my funds) without any explanation what so ever; after reaching out to customer support, high level management still no answer as to why. After day 5, I regained access to my funds, and promptly withdrew everything out of my Brex account. Still to this day no answer as to why.

I am still waiting for a respond from "Internal Team" this is what the support mentioned via email, and chat on dashboard. I am really upset for all situation. Because Brex frozen my account twice last week, and I contacted them every day to understand what happened. They all said about this team. Well my account is normal today, but I won't use Brex till I have my explanation about what happened. I lost some sales because of Brex, they don't work like they said.

They can't even answer basic customer service questions when I am hoping to open up a business corporate account w/ them. Sad :( . I will gladly change this review if they somehow get their act together and help.