BrexReviews of brex.com

I opened two Brex accounts for businesses I own. They point to the same set of banks linked through Plaid. One account was able to use ACH and Check Deposits immediately. I have checks I need to deposit in this other account currently. The other account is not. Brex support has been unhelpful. They have told me the steps to fix this, cut/paste canned responses, and said they are reviewing it and there is no timeline to fix this. If this is their support, I don't recommend using it - esp. if you need a bank account to function in your business.

We were denied an account and were told we were unable to know why. We were not able to dispute their findings. We were not allowed to speak to anyone. Only cold messages from a CSR or an email telling me they couldn't disclose their findings with me, the owner of the account their denying. How can we know what we're doing wrong if you don't tell us? How can we be sure that you understand the nature of how we do business if you don't give us the chance to know what you "found" to be against your Terms. Based on what I've read in the terms we don't violate anything, yet they won't tell me what they "found". Still want to know what they seem to believe our company does wrong, but would also not EVER recommend them.

Scammed by Brex on a promotion like so many others...and this is just the tip of the iceburg. I also notice that Brex responds to these complaints with a "we'd like to follow up" but please know that I have already followed up with Brex MANY times regarding this issue. Also worth noting that when signing up with Brex, the sales rep at Brex that onboarded my company added me on LinkedIn BEFORE our scheduled call - very aggressive sales behavior that left an awkward taste in my mouth. Anyway, back to the scam: Enrolled in a promotion w/ Brex to receive 100,000 points after signing up for PayPal Merchant Processing and completing a transaction. We did this, documented every step, and were refused points by Brex. I even sent them extensive documentation showing that the promotion was completed and the terms were satisfied. Brex refuses to distribute the bonus to us and many other busiensses. Brex tells us that PayPal is responsible for distributing the bonus and PayPal insists that Brex is responsible for distributing the promotion bonus. Both companies have violated (their own) terms and conditions of the promotion by failing to distribute the promotion bonus after being provided detailed documentation (screenshots, emails, chat logs, etc.) proving that both eligibility and completion of the promotion terms were satisified. I have been polite, professional, and fair in my communication to Brex...simply requesting the bonus that is owed and nothing more. My guess is that Brex and PayPal didn't anticipate the volume of Brex customers that would complete the promotion with PayPal and the amount of "Brex Points" that Brex ended up owing to their customers overshot their internal marketing budget for this promotion. Unfortuntely, that is not our problem - Brex engaged us in a promotion with PayPal, we were eligible, we completed the promotion, and we are owed the bonus. Might I add that we are talking about signing up for merchant processing, which is a significant engagement for any business....this is not some signup bonus we're nickle and diming over. Refusing to honor the terms and conditions of a promotional partnership incentive is illegal, plain and simple.

Would give zero stars. They scammed me and others too. With no follow up and then they just point the finger at others. Really disappointed.

I was so amazed while reading many reviews about this company, then I realized I wasn't the only victim that was scammed, don't fall for this fraudsters twice join Elite and recover all your lost fund

If I could give these guys 0 stars, that would still be tBoo much. These guys seem to be nothing more than a big SCAM!! They denied my account, why I don't know and don't care, and refuse to give my money back. Do NOT give them your money, they won't give it back. They will give you a bunch of excuses and no one there seems to know their policies. This is the worst experience with a bank ever. BEWARE, don't give them your money!

The worst bank for sure.

very unfair and secretive practices that deny applicants. will not even give a detailed reason for denial. just continues vague response as: After reviewing with the team, we can confirm that we’re unable to continue offering your company an account with Brex. Although we are not able to provide specifics, some of the common reasons behind refusing an application are related to a company’s business model, source of funds, spending patterns, payment history, or other circumstances that may pose a high risk to Brex, to our customers and partners.