BrexReviews of brex.com

I received a Google Ad for Brex as I was setting up my retail e-commerce business. I had already quickly set up a business bank, revolving credit account, and accounting software elsewhere (literally done in minutes), but was intrigued by the "all in one" advertising. I've filled out MANY bank account applications in my lifetime and never been denied. Despite carefully reading through EVERYTHING available on their website and finding my situation listed on their application, it was surprising to have my application denied because my e-commerce business is funded by angel investors instead of venture capitalists. What was more interesting was that it was only once I sent in my ID, that I received this notice of denial. Not during the automated application process, was not asked to see the promissory notes, hadn't uploaded any business bank statements yet. When I inquired why the advertising doesn't match the company policies, I was told that my account would be "risky". What's risky about making deposits and paying expenses?! A start-up doesn't have many transactions; seems rather safe actually. So, I have to assume that my gender, my geographical location, my assumed ethnicity, and/or assumptions about my projected income and expense habits were used in the immediate (not days, literally minutes) decision about my application (my ID wouldn't pass their AI, so had to send it to a live person who contacted me to pursue this application - I was planning to leave it unfinished). Considering Brex isn't an actual bank, and I've had zero trouble at real banks (having been in the financial industry for decades now, as a professional with multiple college degrees), I can only assume this is a cleverly disguised scam to make someone up the food chain money vs. offer legitimate benefits to small/medium business owners. I'm familiar with such ploys, which is why I always read the fine print. Trouble with this case is the fine print is ambiguous and they seem to have unpublished policies that don't revolve around customer service. If you're looking for ways to manage your small business money, look elsewhere. Do you really want someone to manage money like a bank, but not go the extra mile to operate with the same lawful regulations and documented policies? Upon further research I came across countless reviews (of competitors) that abscond with customer funds and not being a real bank, what can you actually do about that? Nothing... UPDATE: Again, after further review of Brex only reviews, found they have same issues I noted in several of their competitors. Brex immediately saw and responded to my review by asking for my name and number, after posting their generic "everyone should be heard" comment. There's nothing to remedy in my case. Even if there was some mistake, they decided to approve my application, I wouldn't proceed with opening an account, much less put $1 in their trust & care. Talk about risk, I have a duty to my investors NOT to risk their money by storing it in some fly-by-night operation! I'll just stick with Wells Fargo...it's not fancy, but it gets the job done.

Since my business caters entirely to e-commerce clients (we are a BigCommerce & Shopify agency partner) I thought having a online only bank was the right fit for us. I have been with traditional banks for almost 10 years. Everything was fine with Brex until I got an email one day saying our account was closed. No reason given and no way to speak to anyone. Nothing in my business transactions had changed from our day to day with a traditional bank. Because there was no warning we had client payments get kicked back. Expenses not paid. Was late on payroll to my employees. It's been a complete nightmare. Disrupting someones business is just bad business. Happy to be back with a traditional bank. If I have an issue I can walk in and talk to an actual person. Hopefully I can stop just one person from having the horrible experience that I have had.

HORRIBLE! If you are in the ecommerce business, whether you sell cullotes or digital products they will close your account. If you make payments of +500$ to Facebook ADS, Google, they will freeze your account and ask you for tracking numbers and dozens of information.

It is now January 6th, exactly 3 weeks since my Brex account was suspended. Still no response from an account manager or any email giving me access to my funds. I've contacted customer support maybe a total of 7 times at this point via phone or chat. With no result to how to get my funds out. As a sole owner of a small business, I would never recommend anyone take the risk with this bank. If the worst comes like my situation, it could seriously screw up your relationships with creditors, contractors, and employees. As you will be unable to access any funds or get any response from Brex. As an honest business owner I am dumbfounded by this issue. The only thing I did on my account that could have resulted in this was add a new employee as an administrator. But Brex doesn't give you any way to communicate or appeal their decisions. Still praying onwards that this gets solved. I am running out of emergency funds to pay things at this point. To anyone reading this pray for me.

My experience is totally horrible a company that lacks cognitive reasoning. I’ll let you be the judge after knowing my experience. I edd issued an account with a virtual card from my employer that never worked. Recently they sent me an email stating that the account is fix after 3 months. It wasn’t free to get the account. Now I can’t login in only have email and. No way to contact them all options require login in. Them paypal and all other companies are scums and never tries protect you but more like themselves. The owner of account is trying to access it and who are they protecting. They can denied it all they want but comes down to it all knows. Yes great to have lots of money for things they do but how great is it with problems they no money can resolved that even worst. It karma and enjoy it along with your money.

I opened an LLC and account opening with Brex was included in the package, although I use Wise for my other companies or decided to accept the use of this Brex. Well I just wasted precious time with people who are worth nothing according to my '' screening '' it is the machines and not the people who work in this company, and a company without a soul is worth nothing

I find the personal application very frustrating, I been trying to create a account, I submit all my personal information even my ID but the web is not moving to next to the next step, I try a different computer and even browser but keep re directing me to the same page, I sent all my sensitive data and I spend about a 1 hour for nothing, I would recommend to stay away from Brex from my personal experience.

If you are looking for alternatives online business account do not do business with these people they will play with your time and play in your face and make you feel stupid for even trusting another online bank but do not have fear continue to report them and try work with them as soon as you can and try to work it out and get your funds however do not ever do any more business with these folks if I have to go and make a YouTube channel to make everybody know what time it is then I’ll do just that but these people are scammers they literally do not care their customer service is disgusting I wish I found this page about this business before putting my money in my account literally a whopping $425 is in this account imagine if I had put more money come on. So disgusted with people playing with small business owners.