BreezelineReviews of breezeline.com

You call while on hold you request a call back. After waiting and waiting you get a call back you answer and they disconnect or hang up on you. You start a chat response an agent will be with you in 4 minutes you wait once 4 minutes arrive your chat disconnect. All I want is to know what is the increase in my bill, because for someone reason I can’t access my bill in the App. Keep getting need access code so I requested a code to text and call and not receiving any code multiple times.

If I could give it 0 stars, I would. I have had Breezeline for my business and home services since 2019. My little town just obtained new ISPs, thank god. The nightmare continues though. As I schedules my services to be disconnected on August 10, 2026, some idiot in their service department decided to disconnect my services today, July 29. They just took my FULL payment for August 3 days ago. I have been on hold now for nearly 45 minutes after being told by someone in Nigeria and Mexico that there is nothing they can do. A guy from commerical TECHNICAL support in the US is trying to get it fixed, but no one he has talked to is being helpful. So over this and ready for an ISP that cares about their customers

Speeds and service were fine for the first three months now we are going on 6 months of repeated interruptions and internet drops. We will sometimes get 1-2 hours of service before it drops and takes anywhere from 10-30 minutes to restart and reconnect. Customer service is useless and abysmal. You'll spend an hour waiting to contact an agent just for them to tell you nothing seems to be wrong with your modem and they won't send a technician out to check anything. Tried contacting customer service three times over the p past several months and they still won't schedule a technician to come out and keep blaming it on an "ongoing outage"

I sign up for a better price e, which I got. However, it wasn't worth the aggravation as it buffered constantly. I rarely got thru a show. Tech support tried to help and said it was ok. It continued to buffer. Sent a tech to my residence. Supposedly fixed. Nope. I had paid for the entire month. When I cancelled and asked to be refunded for the reminder of the month I was told NO they dont refund. Now I understand why they lose customers. I am out about $100

Swindled by a sales rep matt. Who we havent heard from since we signed up! Weve had breezeline for 4 or 5 months with it only working for about 3 months. Every technician every customer service rep has been literally disgusting. Not only do i work from home i was promised the best internet possible. Never use this company. They bait you with a gift card. Its cheaper then most. But just pay for a diff cable provider this truely disgusts me. Peopke on the phone truely have no idea what there talking about youve dug us deeper into wifi hell thank you!

I have the gig plan. It's the worst internet I've EVER had. My dialup from the 90's was better. Breezeline's modem constantly disconnects, unable to stream movies on a TV that is wired to the modem/router. The wifi is terrible, constantly disconnecting you from anything you are doing. Anytime you need to reach customer service it's a huge headache. Their ai is terrible, it can't make out what you are saying, repeats itself only to waste 10 minutes of your life you will not get back then placed on hold for 4 hours to find out it sent you to the wrong department and you must wait another 4 hours to be connected. You will constantly be billed with errors, they will charge you $80 for what was supposed to be a free visit to try and fix your speed. If you get the wifi extenders you will be billed for them before they arrive to your home. Then if you choose not to use them, as I did, and mail them back they won't credit your account, that process took over a month for them to fix... you will be issued late fees of $18 for said charges they were supposed to remove at the end of your billing cycle. Good luck.

This is one of the most horrible experience of my life to deal with any American company. I had 3 issues with the damn company, first they charged me 450 dollars for a phone line of my wife that we have never used. second, I have been trying to speak with any reps. but it took hours to wait, but still not connected with anyone.It even says "your estimated wait time is 99 minutes" this is not a joke. third: I wanted to cancel the service. I have been now trying 3 weeks to connect with anyone but still can not connect with the department who deals with cacellation. It is the most frustrating, annoying, disgusting, evil company I have ever dealt.

Here's a polished version if you're planning to post it as a review: > **Beware.** I called Breezeline to cancel my contract, and the representative suggested *pausing* my service instead, assuring me there would be **no fee**. Despite that, I was charged **$5 per month**. When I called back, I was told the charges would be reversed—but they never were. > > My experience has been that what is promised on the phone is not reflected in what actually happens. In addition, it appears that agents either do not leave adequate notes on accounts or those notes are not being followed, making it very difficult to resolve issues. I would recommend getting any promises in writing before agreeing to changes to your account. This version sticks to your personal experience and avoids making claims you can't verify, while still clearly warning others about what happened.