BreezelineReviews of breezeline.com

Breezelin customer service “chat” feature is the worst! Within 1 week, I had 14 chats, all of which disconnected me in the middle of troubleshooting internet issues. Completely unacceptable!!!

My experience with customer service was absolutely terrible. I spent two hours on the phone trying to get help with an issue, only for no one to answer and the call to drop. I then reached out through chat, where I spoke with a man named Dylan. He refused to help me because he claimed I had not provided my phone number, despite the fact that I DID. Rather than trying to resolve the issue, he abruptly ended the chat. I then had to wait another 20 minutes to get connected with someone else, only to be told to call the exact same number I had already called and spent two hours on the phone with. I EXPLAINED this, and asked if there was a different number I could call or if someone could actually help me problem solve.They refused to provide another number and refused to help me solve the problem. Rude and incompetent.

Deceptive sales practice. Promising 1000 Mbps speeds but neglecting to mention that upload speeds are capped at 50 Mbps. Also they said I could use same connection but surprised at installation that they have to string a COAX cable across yard to make new connection. Also, even the download speed maxed at 800 Mbps at close range and went down to 250 on second floor. Finally, when trying to cancel service, the phone numbers all hang up when you enter passcode and the one number that DID transfer me to retention team had wait time of over 100 minutes. Atrocious customer service.

This is one of the worst companies I’ve ever dealt with in my life. I’ve never been late with a bill ever since it was wow have paid every month and then one of their better customers. They raised my price from $30.20 to over $73 in one month and I have tried and tried and tried to get a hold of someone in the retention department. I have been trying for four days and have left my number multiple times and no one has bothered to call back. When talking to Customer Service, they cannot do anything as their hands are tied according to them. They will not even get a manager on the phone. I think waiting more than one day is enough, but four days is absolutely ridiculous and I highly suggest no one use Breezeline ever ever ever. It will be the worst decision of your life!

99.9% reliability is the biggest lie. I've had breezeline internet for 2 months and it drops every 10 minutes. watching movies on it is annoying and gaming is impossible. They thrive off customers who have no other options for internet in their area.

Been without internet for over a week with a no show technician for an appointment that I've been waiting since last week for. Remote support has refused to perform a hard reset that could have solved the issue. They flat out don't care about their customers which is strange as there is competition now. They expect the customer to do their job for them at every turn. They haven't even offered me a bill credit for over a week's worth of lost service. When I asked about it, they said that I have to call billing for that and sit on hold for another 3 hours. We will no longer be customers.

El servicio no es bueno, frecuentes interrupciones por periodos largos. La atención al cliente no puede ser peor: no contestan las llamadas, o la máquina te dice que el tiempo de espera es un minuto y se demoran más de cincuenta para cortar al final. Los precios aumentan sin aviso previo y cuando intentas cancelar el servicio te dicen que no se puede. Una estafa. No lo recomiendo ni de juego.

If you’d like to stay connected, seamlessly, do not choose this company! Not only do they have at least 2 power outages a week, they don’t reimburse customers either!! High bill/low quality service!