BreezelineReviews of breezeline.com

switched to their new fiber service , had internet for 1 hour , then out for a week , had 4 different technicians come out & try to fix , TV buffers all the time , Shame to have to pay $200 or more a month for this crap , Hire people that can speak understandable English !!!

Disaster... I have new service for one week and it's been a nightmare, customer service is bad, Marlon one of the worst customers agent I ever spoke with. Coming from 4 years of AT&T, in one week I totally understand why is more expensive.

Customer service is atrocious ! Took me over 9 hours of on hold time to get this service …. Inept operators ! One customer service rep offered to call me back and I asked for them to recite the callback number and they recited the Breezeline number as a call back number - this is the last time for me and Breezeline - Check out TMobiles new WiFi internet ! It’s awesome

I had been with Breezeline for a couple of years, but the last several months were the worst experiences I had with an ISP. To begin with, when I reached out to have a lower rate, they indicated I was getting the best rate. What they meant was, I was getting their best rate as an existing customer. At the time I was supposed to be getting 500MBPS, but the signal was flaky and rarely got above 400MBPS, then when I found a reliable ISP at 4 times the rate and half the cost, they let me know they no longer prorated the monthly fee, so even though I canceled the service 1 day into the next billing cycle, they charged me for the whole month. Customer Service is horrible, if you can reach a human, there really isn't much they can do. Their website is straight out of the early nineties, and the AI Chatbots are completely useless.

Fairview Park, Ohio...emails out since Tuesday, August 18, 2026 and 8 calls to customer service and actual techicians and 3 online chats provided NO answer. The strangest thing is I can go to my account but page not found for emails???? Seriously Trustpilot wants to send a code to my emails and I just send they don't work.

Go through the sign in on your cell phone and make a mistake intentionally. Then try to correct it. I found the software very frustrating.

Hours on the phone waiting for an answer and no help once you talk to someone if you are even able to get through. They tell you to go online when the reason you are calling is because you have no service REALLY

My parents, in their 80s, called and left callback # to an out of country worker Breezeline still gave no call back. It has now been over 12 hours. My dad had to get a new router but it cannot be hooked up with breezeline. Crap company