BreezelineReviews of breezeline.com

You have took something simple and jacked it up. I am sick of my shows getting interrupted by loading video. Wifi goes down. All change is not good!! Getting ready to get rid of you and your horrible customer service

Horrible service. Upon them taking over for WOW they falsely put in an order for all of my WOW equipment to be changed out when then tried to charge me a higher package, removing channels I had. Now they are forcing me to change equipment again to steaming boxes. They said the boxes would arrive 2-5days but they decided to disconnect my cable boxes because the boxes were due to arrive. So now no new boxes and no cable until they get here. They were unsuccessful in re connecting my old boxes until the new ones come. This is the holiday weekend no cable due to fault of their own. Now I am cancelling

Lost email and support does not know what they are doing.

Terrible support. They insist on charging service fee to send a technician out then take nearly a week for the next available appointment. I am promised speeds of 200/20 and received 40/20 and the support would only do “basic troubleshooting” then they scheduled a technician. They were scripted (my chat was disconnected and I had to start over and my chat was identical down to the “please allow me 1-2 minutes to check this issue, in the meantime how is your day?” and this was where my first chat was disconnected). The second chat tech wanted me to unplug my modem, while I was on an internet chat! I had already done that prior to contacting support and her response was condescending. They then sent a signal to my modem then told me that since it’s still not working correctly they can send a technician but it’s going to cost $75 to send one out. Then the first available appointment wasn’t until 5 days later. When I explained that I work remotely and need the internet for work they still said that was the earliest. They didn’t offer any compensation for lost service and didn’t try to help resolve this sooner. I asked if there was anything else that could be done and they said no and ended the chat. It was frustrating to experience.

The good service we experienced with WOW ended when Breezeway took over. Initial cable TV problems were temporarily resolved. We are now experiencing frequent internet and phone outages and cable service that is not much better than broadcast television. Net problems continue after new modem installed. Tech said problem id due to old equipment that worked before Breezeline and we might be able to fix the problem if we pay for upgrades - is it wrong to expect reliable service when we are paying over $2,ooo per year?

Had no service for 6 months (Got fixed after 6 mo) Happened again still not fixed. They have been fired and got T-Mobile Breezeline said they are no good we are the best. HA HA HA

As others have stated, absolutely horrible customer service. We've been without connection for a week. Each of 6 "representatives" says they can fix it, takes me through the same tired rebooting exercise, then concludes that they'll have to send a "tech specialist" to our house. They do not show up, then I call back only to be told that they cancelled the visit because their is no outage in our area and they can fix it over the phone. We go through the same exercise, only to have it not work out. Can't speak with a manager as they're busy helping other customers. Buyer beware: DO NOT USE THIS COMPANY, as the service is UNBELIEVABLY BAD!!! They all suck, but this is the worst!!!