BreezelineReviews of breezeline.com

The operator was so rude. They transferred me to the tech department without saying a word before I could even finish my sentence It’s so frustrating! They act like they’re the only ones who are busy—we’re busy too! They have absolutely no manners.

Ordered service,equipment didn't work, canceled account, sent equipment back. They are 5 months later still charging me for services never rendered. Now collection company harassing me. Filed FCC complaint, no response from Breezeline.

horrible customer service. my internet has been spotty for several weeks now - going in and out every few minutes starting about midday. I've called their customer service many times and each time i have to be on the line with an AI agent for 20ish minutes before I'm able to speak with someone. They sent me a tech twice, and both techs did not fix the problem. now when i try to call i'm actually unable to get through to anyone, even when i try to cancel my services my call disconnects.

This company is very hard to communicate with they give you the runaround you're constantly on the phone I spent 58 minutes one day an hour and 20 the next they keep saying I get back to you within 48 hours they never do I've made several calls in regards to a original 1 GB internet service they jumped it from 20 to 60 said the guy forgot to tell me there was a installation fee I said I asked about it they said he never asked you I said no he never asked about it then they try to tell me it's going to go to $75 I would stay away from breeze line they bumped the bill before you even get the first one.

I paid breezline $55 $50 September 19

Signed up with a door knocker that came by the house. Was told equipment would show up next day and technicians would also be out to swap out at the pole. Equipment showed up, but no technicians. Waited for a week and nothing. So I called and canceled. Then returned their equipment and received a email confirmation when received. Then I received a bill, I didn't give it any attention because I figured they made a mistake. Now I received a collections notice. Lets see what I have to go through to get this removed.

I have been an internet customer since before the company became Breezeline. We started with Metrocast, then it changed to AtlanticBB and now to Breezeline. We always had very good customer support with Metrocast because they had local offices you could visit. Customer service went down with AtlanticBB but still was ok. But when Breezeline showed up it all changed. Internet going in and out at random times, etc. I finally switched to Starlink and canceled my Breezeline account in May 2026; downloaded a return label for my equipment and shipped it back. I continued to receive bills for my equipment even though tracking showed it was delivered in May. Then it was turned over to a collection bureau regardless of my multiple calls and proof of delivery. Worst, worst, worst customer service especially with their call center full of reps you can hardly understand. Don't waste your time with Breezeline.

I signed up with Breezeline yesterday, to save money on internet, but kept my landline with Spectrum. While he was here, the installer disconnected the phone line without telling me, and I only discovered later that my phone was dead. I think he knew he had done it, because at one point he remarked to my husband that we had not chosen to bundle our phone when we signed up. My husband affirmed that yes, we were keeping the phone with Spectrum. When I realised later that night that we had lost phone service and figured out why, I contacted customer service. Unlike Spectrum, while Breezeline CLAIMS to have 24/7 customer service, which may technically be true, in practice, it is not that simple. After nine pm, what they give you is a chat box with an extended wait. For an hour I had to sit there watching the chat box for a human being, who finally appeared some time after ten. Enter Abongo. I immediately pushed “send” and provided him with a detailed description of what had happened, and a request that they send someone out the following morning to restore my phone service—i.e., reconnect the line they had disconnected without my authorization. I finished by adding “I could not sign in to the web page because you can't verify via phone with my phone disconnected.” I have no idea what foreign country Breezeline farms out its customer service to, but Abongo’s English comprehension was compromised, because after reading everything I wrote, he sent the following: “Abongo: Thank you, I have sent you a text message, please confirm the verification code.” I explained very patiently (in all caps!) that you cannot text a landline, and furthermore, you cannot text a line that has been disconnected. Duh! (The duh was unspoken, but fervently felt.) I had already given every other piece of information needed to identify me. I just could not receive the code he had sent to my disconnected landline. There was zero comprehension on Abongo’s end. Abongo said that they were not allowed to reconnect another company’s equipment, and that I would have to pay Spectrum to do it. I pointed out quite logically that they had no problem DISCONNNECTING the Spectrum equipment, so obviously they could reconnect it if they wanted to. Again, lack of comprehension. This was on Friday night, with a long weekend coming up, and now we had no landline for three days. So, having finally reached a customer service rep, I was out of luck, and after I told Abongo that the review was not going to be pretty, he hung up on me—i.e., closed the chat box. I was still paying for my internet and phone service from Spectrum at that point, and quickly connected with a live human being at Spectrum via my husband’s cell phone, which I do use in emergencies, although I greatly prefer and rely on my landline, and it was the landline number that Breezeline had on file, and therefore could not text. Abongo didn’t know we even had a cell phone, and was perfectly content to leave two very old people alone for three days without the means to communicate in case of emergency. So much for Breezeline customer service. Keep in mind I could not even sign into the web page, without the ability to receive a code on the landline (via call, not text.) I reached Spectrum immediately, and the lady was gracious, helpful, very friendly, and totally understanding of the situation. She offered to get a guy out as soon as possible on Monday, despite the holiday, signing us up for the first appointment of the day—and she also shaved sixty five dollars off our monthly bill, so that I could afford to tell Breezeline to take a hike, which I intend to do as soon as my phone is hooked back up and the Spectrum technician can transfer all the internet equipment back to Spectrum. Meanwhile I do without the phone for three days because Breezeline couldn’t be bothered. The icing on the cake? Spectrum intends to bill Breezeline for the service call. Joy! I am a happy camper. Now, how do we compare Breezeline and Spectrum? Well, my own standard is based not on whether a company makes a mistake. We all make mistakes. It is on how they handle things AFTER they make the mistake. Breezeline failed spectacularly in spite of being responsible for the problem, and Spectrum stepped up to the plate and handled the crisis even though they had no part in creating it. I vote Spectrum. UPDATE: Spectrum was here--turns out my phone was disconnected because the Breezeline technician USED THE SPECTRUM LINE TO CONNECT THEIR OWN EQUIPMENT!!! The very line they were "not allowed to touch" in order to reconnect my phone. The whole reason we had to have them come out in the first place was because we could not simply switch out the modem, as we had to have an active Spectrum line for the phone. Lazy, or dishonest, or both? You decide.