BreezelineReviews of breezeline.com

Have an active, good to go, Discover credit card on file. Been a customer since 2006. I have the most expensive gig internet plan. Payment doesn't go thru. I am unaware of this because IT ALWAYS GOES THRU. Slapped with a $10.00 missed payment charge. Called 'em up. After answering an extremely long list of "account security questions" I didn't know my pin and the lady WHO CALLED ME, because of a 26 minute wait time, had to hang up and call me back. Anyhow she said I was SOL and I gotta eat the charge. I think I just paid $10 to breezeline so they could verify and update MY info. Can't wait for xfinity 2 GIG to come to my area.

A technician came out to my neighborhood today around 12:30 but not to my house specifically to run some maintenance tests on the lines. After the tech left my Internet service was down. I called around 1:00 to report the outage, which must have been caused by the tech. The Customer Service guy said it would be back up in about an hour. He LIED. Two hours later it was still out so I called again. The Customer Service guy said there's nothing he could do because the maintenance testing was scheduled to continue to 7:00. He said he could not open a ticket to get a technician back out until after they finished the testing. He said he'd would call me back to schedule an appointment. He LIED. No call and now it's 8:30. I called again and now waiting for a call back because the wait time was estimated to be 43 minutes. Bottom line - the tech who caused the problem should have been IMMEDIATELY contacted and told to get back to my location and fix the problem. I should not have to wait for a tech to fix the problem that he caused. A storm damage - yes. Human error/stupidity - NO.

We need another option than this company. Horrible customer service, 45 minute wait for a human who might understand English. On hold for 15 minutes promised it would be fixed still waiting 2 hours later for a call back. Maybe they are using smoke signals or morse code

They send salespeople to my door constantly, they ignore my no solicitation sign and won’t take no for an answer. I’ve done my research and want no part of this company and at this point I’m considering taking legal action for harassment.

internet is terrible, drops out constantly and past 5pm its legit unusable. Dont try talking to their customer service either. you have to jump through 100 hoops just to talk to someone halfway around the world who cannot help you. Terrible service, terrible people, breezeline

Pushy Breezeline sales lady knocked on my door yesterday. I told her I was not interested. She kept talking, I told her to leave, she kept asking if she could leave me some information, I told her she could not & to leave. She stood at my doorstep & wouldn't leave for a few minutes, she finally left. She was at my door again today, but I didn't answer. This is harassment!!

"I have experienced ongoing poor customer service from Breezeline. Despite multiple calls and online chats regarding [issue, e.g., "frequent internet outages" or "too frequent rate increases"], the problem remains unresolved. Representatives are often unhelpful or do not follow through with promised callbacks or fixes. Their voice mail system leaves much to be desired, and hold times keep customers waiting for hours for simple fixes. I’m requesting a resolution to the service issue and an adjustment to my bill for the affected period. My list of service outages are listed below..."

I work from home and I need internet service. Without fail, Breezeline internet service is always intermittent. I have not had a full week of service since with Breezeline.