BreezelineReviews of breezeline.com

Being a new customer I've had several issues with my service. I've called customer service a few times & must say this is the worst customer service I've ever experienced. Once I was on the phone for 20 mins & the person on the other end didn't know how to help me. My condo assossciation picked this company NOT me!!

I had a very disappointing experience with Breezeline customer support. The representative I spoke with was rude, unprofessional, and did not treat me with basic respect. As a paying customer, I expect to be treated professionally and have my concerns taken seriously. This experience makes me question the company’s commitment to customer service. I hope Breezeline improves how they train and monitor their support staff because this level of service is unacceptable.

The customer service of this company is very disrespectful, they have made mistakes many times and refuse to apologize or even help their cuatomers to make up for those mistakes. They will lure you into believing you have something called a promotion when you are paying for a reasonable price then after that raise your most simple wifi plan to more than $100, they will always have excuses for charging so much. I’m never going to recommend to anyone having breezeline, their agents provide wrongful information, they say what is only convenient to them and many of them don’t speak good english in order to provide customer service. The last agent I spoke to kept talking over me while explaining my problems with my bill, didn’t help at all, got me so mad to the point of hanging up because it felt like she was not understanding my situation and refused to help in fixing it, she in a very sassy tone told me that I was only listening to myself when she was the one not listening in the first place and wasn’t believing the fact that I wasn’t getting any notice of my upcoming bills. This company and its agents are very disrespectful and will get very sassy on you

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!!

I switched from Spectrum to WOW in 2020. WOW was the best internet experience ever. Since Breezeline took over the service outages have been more frequent (I never had an outage with WOW). I was paying for 100mbs download speed and recently started having issues with tv buffering and not able to connect to certain shows. I did several Speedtests and discovered my download speeds were averaging 14mbs. I made 3 attempts to contact customer service (2 chats that disconnected in the middle of the conversation and one phone call that put me on hold for nearly an hour), then decided to switch to ATT Fiber. After I disconnected my router from Breezeline, I tried to login to close my account and I got an access error message from them saying that I was blocked from accessing my account for security reasons. So I called them on Saturday morning (after several attempts and prompts and entering account information) only to be told that I needed to call back during normal business hours Monday through Friday. This was a computer I was talking to. They didn’t provide the normal business hours and I suppose their computers get the weekends off. If you are thinking about going with Breezeline, run like your hair is on fire 🔥!

You get what you pay for. Sometimes. Forget about customer service. Forget about reliability. You get "service" . (Sort of)

Desde el dia 1 estoy tratando de desconectarme an pasado 10 dias porq me mude y me dicen que no pueden en ese momento que me devolverán la llamada y nunca lo hacen porq NO ATIENDEN CUANDO ES DESCONECCION espero alguna respuesta por esta vía ya que normal no atienden muy buena la forma de hablarte amable y educada pero nada de solución

Slow internet. Tv service is poor at best. Calling in takes forever.