BreezelineReviews of breezeline.com

Breezeline services are very poor. They keep sending technicians on top of technicians without any outcome. If you try to contact them via customer support, they leave the chat in the middle of the conversation without resolving your issues. I have to be on with them literally every week trying to figure out why my internet connection is so poor. Its a different answer every single time - your modem needs to be replaced, your area has a outage, our wires were cut, you need an extender, you DONT need an extender, your plan needs to be changed, etc etc . This clearly shows their inexperience. I am surprised they are still in business and have customers. I would rate -5 stars if I could. Your technician told me on May 26th that she would ship me a new modem because I had internet connectivity issues. On June 6th, I again reached out to the customer support for internet connectivity and they said that no modem was shipped and they dont see any such request on my account. I mean, seriously, are we a joke to you guys ?

This company makes canceling service when moving imposible. The customer service lines are only foreign call centers who will tell you to call back for the “Loyalty Department” - then you call back and the next agent says no such department exists. They don’t work directly for Breezeline and have little to no ability to actually resolve anything company-side. You will never be able to speak with someone in the US or an actual Breezeline employee (except maybe a salesperson at the beginning.) If you manage to find a local or corporate US office phone number (which they hide,) you will be met with “this mailbox is full” and cannot even leave a message. Business practices like this should be illegal.

AWFUL. They sent me an email that they were upgrading my WiFi for my loyalty. It was never applied to my account and I called to try to figure that out and they shut off my WiFi by accident and then promised to upgrade my house to fiber for free after that. Then they forwarded me to the sales department because they had to handle it from there. 2.5 hours later I just hung up because the wait time announcer kept saying longer and longer wait times which was interesting. INCREDIBLY AWFUL EXPERIENCE!!!

This company is an absolute scam. To cancel service, they place you on an indefinite hold. If you request a callback, they never contact you, and they have no physical location - literally, the chat support gave me a PO Box in PA for a physical location. I hope a class action lawsuit is filed soon so they go out of business. Furthermore, the internet quality is terrible, with short dropouts every few hours. My monthly bill just jumped from $25 to $100 for a 70 Mbps connection, and their policy allows them to alter pricing at any time without prior notification.

If I could leave a zero I would! Terrible customer service-they don’t help you at all. Even with a new modem the WiFi goes out at the same time every night. Hold times lie! They will make you wait all weekend until you can see a tech. Also faulty equipment. Try anyone before them you will thank me!

This company now has no customer service. They shipped us equipment and did not provide a tracking #. I called and asked for them to track the package, customer service said she could not. I waited 6 days, called again. This customer service person said the last one lied, she tracked the package to the local post office where it had been for 6 days. I called again to complain and was told I would get $15 dollars off the sign up fee, which never materialized so I called again and supervisor said there was no record of that! Verizon here I come.

Sucksss gose in and out for hours a few times a week like the worst do not get it

They hide behind lousy customer service. Two hours in and can't get a live person on the line.