BreezelineReviews of breezeline.com

Breezeline is the worst company that I've ever dealt with when it comes to their customer service. They only train their employees by having them watch a video and throw them on the phone and I honestly think they tell to say whatever it doesn't matter lie lie lie. Because ive have been lied to over and over again . Paid $300 not watched not one minute of tv on internet because they said modem was hit by lightning tn sent new one still not working waited 15 days for technician to one to find out my internet was online working and all needed to do was know and enter my password. But when I called they said that my modem didn't have enough lights lit up. Crazy not educated enough. Insane. Only because I got a well educated technician come and fixit Breezeline at least has one good employee and I feel bad because I forget he's name

Breezeline needs to drastically improve the way they route customer communications and the way they handle service repairs. My internet service goes down every time it rains and remains out for days / weeks (literally) afterwards. I have not had service now for 3 weeks. After the issue occurred yet again, Breezeline sent out a Technician, again, who after re-terminating every connection inside and outside of house determined that there was an issue with underground line going from the street to the house box. More than two weeks later (conservatively) a crew, without any appointment or communication with us, showed up (I was at work and they woke up and startled my sleeping wife), and routed a new cable from the pole to the house, but did not connect either end, so still no restoration of service. Crew only spoke Spanish so it was lucky that my wife is fluent, but this would have been an issue had l been trying to communicate with them. (BTW they originally were going to install fiber optic line but our house and service are on co-axial cable. Had my wife not been sharp and bi-lingual a useless fiber line would have been installed.) The crew told my wife that a Technician would be coming the next day to connect the cable to the pole and house. Four days later l called breezeline and after being forced to go through 5 minutes of worthless prompts about system troubleshooting l was provided with the opportunity to wait on hold for another 45 minutes where I was connected with billing despite having requested technical support. Billing the put me in the technical support cueue where I waited for another 10 minutes. Tech Support created an escalated ticket for a Technician to Schedule an appointment. After another 4 days of hearing nothing, I called back, had to go through the Troubleshooting prompts again, and was after 17 minutes connected with Tech support who worked with her manager to schedule a Technician for earliest availability which is 8 days in the future. Each telephone interaction with a human in either Billing or Tech Support has been exceptional. Really good. Where my experience has fallen far short of expectations is in service delivery and field support. I should not be without service for a month because it is a three part process to get service restored. I should net have to make multiple follow-up calls to have to advocate for my service's restoratation. I should be able to report it once and then have Breezeline provide the tracking and scheduling until restoration of service has been completed. This has not been the case. Had l not continued to follow up the process would have stopped and my service would not have been restored. Again their customer service people have been great. Their field service has been incredibly lacking.

I received my equipment from Breezeline on March 12, 2026, and canceled my service on March 25, without using the equipment. Breezeline confirmed my return request by email, stating, 'We received your return request. Sorry that didn't work out! Use the instructions below to send back your items.' I followed these instructions and shipped the equipment as directed. On April 17, Breezeline confirmed receipt of all three items. Despite never activating the equipment, I was billed for two months of service, which I paid. This week, I received another bill for $56.10 for June 12 through July 12, 2026. I attempted to resolve this by phone, but was unable to reach support because Breezeline does not have an account associated with my number. I have since reviewed numerous BBB and Google complaints about Breezeline’s cancellation process. I have contacted the Ohio Department of Commerce regarding this issue, and it appears that many customers are experiencing similar problems, which may warrant further investigation or legal action.

I have to say I don't think I could hate a company anymore than BREEZELINE!!! After paying over $2,000.00 to get the internet down my long driveway, I have to put up with high bills when new customers can get the same speed for $39.00 a month or less for 5 years! I pay $85.99 for the same 100 mps and tested it and I am getting 41 mps. I called never talked to person just a computer that wanted me to reset modem ect. What a joke!

Your Equipment doesn't do what its suppost to do!

Constant price changes. I even got a special permanent price as a long time customer they swor ewould never go up and it still went up, and then they removed my autopay discount. trying to cancel and waited 2 and a half hours on hold to be sent to the wrong department since they make you speak to retention to close and that department was closed the whole time. And then was told you have to wait for a supervisor to call you back since they needed to take other calls, as if the person already on the line didn't matter. switched to another service for 5x speed and cheaper pricing. never again with them and their prices hikes and customer service.

Internet went out over 24 hours ago. Cannot get through by phone because they insist on you inputting your PIN before they will do anything with the call. I don't know my PIN. Never had to use it. I attempted to use chat to get help. They kept giving me various times that the service would be restored (it hasn't been), then they scheduled a tech for NINE DAYS LATER. They insist that you give them your account number and PIN in order to communicate with you via chat. We are on auto-pay, so I never see a bill. I don't know the account number. And I have never had access to my account online. You have to go through a song and dance until they finally offer the obvious and text you a code. NO OTHER COMPANY DOES THIS in order to communicate with you. It is clearly their way to focus on NOT providing any customer service. So, we won't have internet for over a week. Virtual doctors' appointments have to be canceled. Bill pay will be interesting. In order to access my online account, they are REQUIRING me to call them. I don't know how I get through when I don't have a PIN. And I've seen/heard that wait times are averaging "72 minutes." This is the worst customer service I have ever experienced. Customers are held hostage. No wonder people are saying they have great difficulty with canceling. If you value your sanity and well-being, do NOT use this horrible company! We greatly regret ever signing up with them.

Customer service is terrible. Internet service is unreliable. It is painful to navigate their phone system to get to someone who will actually be able to help. So, we leaving them. When I tried to terminate services, I learned that I need to call customer support to do that. After a long wait, I finally got to a rep. But, that rep informed me that only the “Retention Team” can terminate services. That requires a separate call to another number during normal business hours. I am trying to imagine what some executive was thinking when he or she set up the “Retention Team” to handle calls with dissatisfied customers. Is Breezeline now like The Firm, where one is not allowed to quit?