Brazos Walking SticksReviews of brazos-walking-sticks.com

They have reprehensible customer service. I purchased a cane/walking stick just hours before a holiday sale was announced. I attempted to call customer service to get access to the discount but there is no phone number to call, only email access. I sent email and they waited 4 days to respond which was conveniently a few hours after the holiday promotion had ended. Their response was that the discount had expired and I was no longer eligible for the sale discount pricing, also "We have already shipped your product so a cancellation would incur a restocking fee." It feels dishonest for them to not offer the discount pricing although technically I was outside of the window by several hours only. So what are the takeaways. They take 4 days to respond to customer service requests. They create no avenue to correct an order once it is placed but before shipment. They create a fake buffer of time in which I passed the window of opportunity for the holiday sale before contacting me. This is my second Brazos Cane. I was buying out of loyalty but I see it is only one-way in this experience. I will not purchase another from them and I will not recommend them to anyone.

The whole cane purchasing experience was fast & easy. The cane arrived very quickly and it’s a piece of art! I enjoy it every day. Thank you for the best on line I have had.👍👏😁

Best idea I ever had. My husband would not use his cane or walker. So I got him a walking stick and he has good balance now. He loves it, especially with his name engraved on it.

No customer service follow up.

Thank you for expediting the high quality legacy oak cane that I ordered and customized online. Everything was exact to the specifics given on the order and was delivered free from any damage or defects. I have owned a “ Legacy Walking Stick” for several years now and constantly received positive reviews within the veteran community. I am now getting similar responses with the new “Legacy cane” ordered. I want to give a shout out to Aaron for his attention to detail skills in creating this masterpiece. OOHRAH! Sincerely, Ben Jauregui- USMC

Beautiful walking stick and easy to use and comfortable to hold. I need it on uneven ground.

I have bought two walking sticks from Brazos, and both are beautiful, strong, and functional. People stop me on the street to compliment them and some want to buy them on the spot! I am not selling. They are too valuable to me.

My wife loved her walking stick with the RN medallion insert and an abbreviated form of the 23rd Psalm inscription. Nice work folks! Can you make this walking stick with the medallion cavity but no medallion? I'm thinking my 82nd Airborne challenge coin would look great on a similar walking stick. Thanks for making a great product!