BrathwaitReviews of brathwait.com

Scam site, they don't send your purchase and do not reply to emails or anything. EDIT: they have replied and offered the 4-6 week delivery, which it seems is a copy and paste job from all the other emails they send to people on here. The 5 star reviews are clearly paid for, with the reviewees only doing 1 ever review

I ordered a watch on November 26, 2021 as a Christmas gift for a family member. A few weeks went by and I was starting to worry that it would not be delivered by Christmas since I had not received a tracking number for delivery. I reached out to customer service through the support email and received a prompt response apologizing for the delay and reassurance that Stock would be replicated in a few weeks. I’ve inquired again in mid January and was told that delays continue but inventory would be arriving from overseas “within the month, tack on a week for warehouse turnaround and expect delivery by mid February”. By mid February, I inquired again. I was told I would receive a partial refund for my troubles but that I would receive the watch “soon”. It’s now March 26, 2022 and I still do not have the watch I purchased as a gift for Christmas, nor do I have any update. I’ve since received two different automated “tickets” from their customer support but they’ve stopped responding completely. Order 100055617. Ticket 24161345 & 32161754. I would like whoever monitors this to contact me. I’ve reached out to “ Support” (same email they’ve responded to previous reviews with) and it’s gotten me nowhere.

DO NOT BUY AWFUL customer service. Their refund policy states free returns and full refunds. I have tried to contact them over 10 times via email and have had a few half hearted responses but still not been sent a return form! Their returns website does not work. DO NOT get conned into buying from these guys thinking you can return. Pathetic. I have a brand new watch in their packaging awaiting return and full refund. In effect they have stolen my money.

Purchased two watches by express delivery on 15th December for my parents Christmas. The order didn't arrive and when I followed up, I was told there was a 6 week delay due to back orders and it was expected mid February. Well 3 months have passed and still no watches in sight! I've now attempted 3 times to contact them by email with no response or updates, which is concerning. The whole experience has been frustrating and disappointing, as I have bought 2 watches from this company previously and loved them, and had no issue with previous deliveries. I have no idea what's happening with them now but will little to no customer service and no recent communication with updates, I have to think the worst. I have requested a full refund today and I will now dispute the transaction with my bank.

I am almost positive Brathwait is creating 5 star reviews. This is the second time I have attempted to order a watch (unsuccessful both times). The first time, I waited six months without receiving anything from them. Kept receiving the blanket “4-6 weeks to restock” statement. Ultimately, I cancelled my order. About six months later, I attempted a second time since I thought things would be different… nope… I’ve waited two months with no updates. Horrible customer service and garbage company. Learn how to update inventory on your website before listing things.

Two years in a row I ordered a watch and bands from Brathwait for Christmas presents and two years in a row they failed to deliver. Their responses only when requested are always about backlog, vendor issues, covid, etc. In one response they told me I was at the top of their priority list and they would be getting a new shipment in 2 weeks. It was a lie. They have failed in honesty because they do not tell you when you order that their product is out of stock and they are unable to fulfill, however they take your money. I have never given a bad online review about any company and feel bad doing this but I cannot recommend them to anyone. It’s a frustrating experience.

I ordered an automatic watch in November 2021 and it took more than a month to arrive. When it finally arrived it wasn't working. I contacted customer support several times and to this day (more than a month later), I still haven't received a response from them. Worst customer service I have experienced and the watch is still not working.

I ordered the swiss classic 3 months ago and still have not received my order. Tried contacting support but no reply.