BrathwaitReviews of brathwait.com

Having had a review for many years I ordered a new strap back in Oct 2021. It is now mid Jun 2022 and had no confirmed date for delivery. I have chased on multiple occasions without a satisfactory explanation. I note watches with the strap I have bought continue to be sold.

Order placed in May 21, 2022 but has not been shipped yet, USPS labels created but no sign of shipping. Sent multiple emails but no avail. Poor communication.

I have not received my watches from November and will be filing a complaint with the BBB. Multiple emails and even a discount to make up for it twice, but still not watch or updates about arrival.

When I first purchased my Watch I was delighted with the timepiece. It is well made and stylish and arrived in good time. After a year of use, the strap broke. I ordered a replacement. 6 months later and several emails, I still do not have the straps I ordered. Not only that, today, out of the blue, Brathwait have cancelled my order without contacting me. I have had to wait up to 3 weeks for an answer ti my complaints in the last 6 months. They informed me that they had stock issues and offered me a partial refund to apologise. I advised that I merely wanted a delivery date. There was another gap of a week or so, then they have just cancelled my order with no communication or justification. So thoroughly disappointed with a level of service that in no way matches the quality of the watch.

Watch broke after 2 months. Customer service is only through email, will respond weeks later if at all. It has been 3 months since the watch broke and I am still waiting to hear anything back about next steps. Know that you are buying a poorly made product that will break and leave you with no options to get it fixed. UPDATE: I received an email after making this original post claiming that they will be issuing a replacement watch "shortly"... Shockingly, weeks later and no replacement. Also I am pretty sure all these 5 star reviews are fake and just padding out real customer's opinions. Awful company overall.

I purchased a watch in November 2021 on Black Friday, not knowing the company did not have the watch they were advertising, but they let me buy it anyway. After a few months and no conversation initiated by the company, I asked where the watch was. The response was that they had no idea when a shipment would arrive, and offered 15% refund. I really wanted the watch, so I agreed ($20). I have contacted them again, asking for a full refund, but haven’t received any response. I’m wondering how they can keep selling watches they don’t have. The integrity of this company is in severe question.

Brathwait owe me £83.25. I ordered a watch for my wife which was going to be a gift for Christmas. The watch was delivered to the incorrect address by their delivery service. I have messages confirming this from Royal Mail. I have been pursuing a reasonable resolution to this for over a year. My emails are now ignored. This company has no intention of ever delivering me the goods that I have paid for. They are happy to bank my money and lose my custom. It was the third watch I had ordered from them.

Just like all the other 1 star reviews, these guys take your money and never send your product, nor answer to your emails to their support team. If they're having staffing issues or production issues as they claim, they should be transparent like most respectable retailers about these delays. It has been over a month and no response from the several support emails I've sent, and the returns section of their site is a dead URL—which they claim they're "working on transitioning". It doesn't take over 30 days to update one aspect of your website. I'm going to have to go through my bank to cancel the order since these guys are holding my payment hostage. Stay away from these guys at all costs. It's a shame because they used to make a great product and have awesome customer service. Oh how the mighty have fallen.