BrathwaitReviews of brathwait.com

I’ve ordered a watch strap with them back in May, but I have still had no more information on its whereabouts. I have received plenty of marketing emails which I’m sure they’re pumping money into which come almost daily from Brathwait, but no one can respond to my customer emails, it’s insane and seems you have just gone bust without informing your customers. I have written 3 times but with 1 reply that says you are backlogged with orders and staff. I also wanted to order another watch strap but have gone off the idea. I have been a loyal customer and actually have 3 watches from them. Please can you respond with an update and what you can do for me, Philip

My order number is 100056739. I ordered my in-stock watch on April 1st, 2023, and I still have not received my watch. I was told 4-6 weeks, and it's on August 4th, 2023. They refunded me for the hassle, but I have received no updates on a realistic timeline or any response from customer service. Is the company going under? There is also no way to contact someone over the phone or via social media. Can I get a full refund, please? Thank you, Frank

Bought my watch 3 weeks ago, company hasn't replied to a single email of mine, product never arrived. Reporting them as fraud to my credit card company. DO NOT BUY FROM THESE THIEVES

I need my money back. Still waiting for it having made several requests over a long period of time. Ordered watches in November 2022! Arrange this ASAP otherwise I shall escalate the matter. #76638886

Placed an order for a replacement watch strap in September 2022 (order #100056329 if someone could help me). Still have not received it. Corresponded with their "customer service," who had late replies with the same boilerplate excuses others have received. It's a shame, because I have two of their watches that I love. The product is great. Don't know what happened, but they're clearly struggling and not being honest with customers, new or old, about what's going on.

I have been stuck in limbo after placing an order for this watch back in April. After numerous requests for a refund, I have received no responses from the Support email provided by the company. Will likely go through my credit card company to request a refund.

Watch and straps ordered in November 2022, still waiting on delivery. Support was responsive at first, but no communication from their side since early May (we are now end of July). Not sure if it's a scam or they are genuinely out of stock, but the silence from support is pushing me to advise to not buy from this company.

I ordered and payed for a watch that has not shipped. I have received NO response from customer support except for a generic auto reply. This is not the type of company I’d like to support and I’d like to spend my money on a more reliable watch brand. I’d like a refund ASAP. Order #100056921