BrathwaitReviews of brathwait.com

Your prime day sales are such a scam! I cannot even order 3 different watches! All of them out of stocks, and I cannot even placed any orders at all! What is the points to have a prime day sale when you can order any stocks at all? Very dissatisfying and disappointed! Cannot honour your promise as advertised and false advertisement! I’m starting to doubt the quality of this brand!

Past customer and have been somewhat happy with my purchases. Going to buy a new watch and found that my item is 3 weeks out of stock with no notice on website, checkout and how did I find out? Following up myself when there was no shipping notice after 5 days (essentially when it should've been shipped) . Simply told you've got to a wait or pick another watch. Still learning customer service it seems so bear this in mind if you have even the smallest issue your time may be compromised.

Ordered in Nov 2018 still waiting for this watch. Emailed several times keep getting told they are still in production or the orders been delayed from China. NOT HAPPY.

I have the minimalist watch and I do enjoy it. This rating is based on their service times. I decided to order the stainless steel mesh strap that can be switched out for my current leather strap. I ordered it 13 days ago and have yet to receive it. I emailed customer support this morning to get an update and I get a response saying that they are waiting for them to come in and my order hasn't even shipped yet. Unacceptable

I bought the minimalist stainless steel for $185. Beautiful watch, but after 10 months the hour hand was between the numbers when the minute hand was at the 12. I never saw a watch do this before. I returned the watch and it took them over 2 months to send me a replacement. While I was waiting I asked for a full refund but was told I had only 30 days to get a refund. I'm currently waiting for UPS ground delivery of my replacement watch even though the company said said they shipped it priority (UPS ground is NOT priority). Even though I'm getting a brand new watch there is no new warranty with it. My warranty is the original purchase date which means this brand new watch will have a warranty of one month. I don't expect this sort of crappy quality for a $185 watch. My $50 Timex is still working perfectly after more than 2 years. Once the Brathwait fails again (and I'm sure it will) I will go back to Timex. My advice is to avoid this watch company at all costs.

HORRIBLE CUSTOMER SERVICE BACKGROUND ON BRATHWAIT NOT ISSUING MY REFUND I have reached out to Brathwait at least ten times and have the complete email chain on file. I purchased two watches online from them. Both paid through PayPal. Only one was delivered. Both watches were purchased within the span of 20 mins. I then emailed them within 20 mins. to cancel both orders. Brathwait would only allow me to cancel one of the orders because according to them….”the one watch was out of stock.” They would not let me cancel the 2nd watch ordered stating that “it had already been shipped or in the shipping que.” This on its face is ludicrous because it was during evening hours and there is no way that the watch was already shipped within ## mins. of ordering the product. USED USPS TO MAIL BACK THE WATCH I returned the watch to them in a timely fashion using the pre-paid, self-addressed shipping label they provided via email. I also paid for a Signature upon delivery and Insurance due to the fact that the watch cost me $185 and wanted to make sure that if it was lost I wouldn’t lose me money. I also wanted to make sure it was signed for by the company so I’d have proof that it was indeed received to Brathwait. All was done through the USPS. Finally I had to call PayPal for an escalated claim for Brathwait to refund my money. And lesson 24 hours Brathwaite refunded my money. Funny how they moved so quickly after complaint was made. But in the entrance of me asking over 10 times for my refund they never refunded my money. In lesson 24 hours Brathwaite refunded my money. Funny how they moved so quickly after a complaint was made. But in the interim of me asking over 10 times for my refund they never refunded my money.

***Dont Buy *****Ordered the Swiss Automatic, it's a nice watch but it took 6 months for delivery. The communication was non existence. At first the watch ran about 30 seconds a day fast now it runs about 45 seconds slow.

Tried to make a purchase and found out what I bought was actually out of stock (even though the site said otherwise). Brathwait made no contact with me to let me know until I reached out to customer service after my order was already three weeks late. I then asked for a refund but they refused because they insisted they had already shipped it however it was over a month and a half and my purchase still hadn't arrived. They did nothing to reimburse me and it took over 2 months before I got my purchase which was supposed to arrive 3 days after purchase. Would reccomend steering clear of this company.