BrathwaitReviews of brathwait.com

I ordered a leather watch strap on August 16th. Waited 11 days and it didn’t arrive. I Emailed to ask where it was. A lady named Veronica replied saying “still waiting to receive shipment of those straps. At this time we have a 10 day estimated arrival time”. Waited till the end of September but the strap still didn’t arrive so I requested a refund on 2nd October. I have not received a reply to my request. I appreciate they are a small / start up company however that is no excuse for the lack of response and poor customer service. They should be more transparent regarding stock levels and shipping times at the point of sale. I will report back with news or lack of regarding my refund.

Brutal. There is something seriously wrong with this company. I ordered a replacement watchband from Brathwait in August. Still waiting for it seven weeks later! A *watchband*, friends, from a watch company. In the unlikely event that they ever do send it, I'll give it to my dog to chew. Morons.

It is a professionally-organised scam. They gladly took my money but after 5 months of waiting I still haven't received any watch. I sent them 3 emails (they will not proactively keep you informed) and each time they replied with an automatic response. One advice: never ever buy a watch from them.

I ordered the watches and still waiting for it to arrive after months. Seems like they will just take your money and never to ship the products. I recommend to stay away from this scam company. Just bunch of excuses. Never have results. Its a pity.

I had bought a watch from them before and it was solid. Tried to buy another strap and was told it would take 3 weeks. Sounds fine. Then after 3 weeks checked in was told 3 more weeks. Then check in again and was told 3 more weeks. Again this was only because I asked not informed by them. eventually had to cancel my order.

I purchased the classic slim quartz movement watch from Brathwait. It lasted less than a year. It just stopped. I replaced the battery, no luck. Brathwait sent me a replacement and within a couple weeks, the crown fell off. They sent me another replacement which lasted about a year, then it quit working just like the original watch. These are junk watches. Save your money and get a watch from a better established watch company.

Ordered a Swiss automatic... After being strung along for about 6 months saying the watch would ship the next week about 10 times I finally canceled my order. Customer service was decent about refunding me, but I'm so upset that I was just lied to time after time. If you are a "small company" as you constantly claim as an excuse, how can you have such a disconnect with your production and inventory? Too bad, the watch looked beautiful and would have loved if I had ever actually recieved it. (Edit added following braithwaits reply: stop using "small company" as an excuse. Fix your communication and misleading customer service. I was strung along for 6 months. I'd probably still be waiting if I didn't get a refund and you'd still be telling me it would ship in a week. Look how many 1 star reviews you have. It's alarming.)

November 2018, my wife ordered a Brathwait swiss automatic for me as a christmas present. I have wanted this watch for a very long time and was looking forwards to having one on my wrist. August 2019, and we have cancelled that order for a refund as no watch ever arrived. We have been playing email tennis with Brathwait cutomer service since January 2019. All the time we have been ensured it is in production, it is in quality control and blah! blah! Waiting 9 months for a watch? Common Brathwait, one can have a baby in 9 months, although i must say i have had numerous kittens waiting for this mystical watch. Moral of the story, the lead times are unrealistic. Therefore, i am going for a German automatic watch. Thank you Brathwait!!