BrathwaitReviews of brathwait.com

Response from BrathwaitJan 14, 2020

Hey Trey! We are very sorry you didn't have the customer service follow up you should expect from us. We see your order is over 2 years old, we have switched out our customer service team and taken steps to improve the customer experience since then. I can assure you we pay a lot of attention to the quality of our timepieces, but as with any product as complicated as a watch there is a small chance something like this can happen. Please reach out to customer service and we will see what we can do about your watch. Thank you again for being a customer. Sincerely, The Brathwait Team

Response from BrathwaitDec 31, 2019

Hey Sarah! We are very sorry you had a bad experience with your order. We were unable to find any order under your name so unfortunately we do not know what could have caused a delay for your particular order. Regardless, we are very sorry about the longer than normal wait time you experienced, we always try to give our best delivery estimates to all customers. We trust you received your refund promptly when reaching out and hope you will give us another chance in the future. Have a wonderful rest of your Holidays and a Happy New Year! Sincerely, The Brathwait Team

Response from BrathwaitNov 26, 2019

Hey JL! Thank you for being a customer, we are truly sorry to hear your watch didn't live up to your expectations. Even though we have strict quality measures in place for our timepieces, from time to time a watch will escape these measures. I am not sure what the communication was with our support but please reach out again and we will see what we can do about your watch even though it is outside of warranty. Let support know you have been in contact over trustpilot so we can identify the order. We are terribly sorry for your experience and will do our best to rectify this. Sincerely, The Brathwait Team

Response from BrathwaitNov 26, 2019

Hey Patrick! Thank you for your concern! Not so much downhill, but a little too much growth so we have experienced some growing pains. Unfortunately, we have had a great deal of backorders on our straps and watches and together with a shipment that did not pass quality controls this has caused delays. We are very sorry about your experience but we are working as hard as we can to fix it! Sincerely, The Brathwait Team

Response from BrathwaitNov 26, 2019

Hey Iain! We are very sorry about the longer than normal wait time for your Order. We always try to give our best estimates to all customers, but with some products we have been off. I can assure you we are not a scam. As previously said we have over 4,500 five-star reviews via Yotpo and other review sites on our watches and ship out hundreds of watches every month. We try to ship the watches out as fast as we can but unfortunately some of our watches does have a backlog. We are terribly sorry for your experience but I can see that you received your refund as soon as you requested it. Sincerely, The Brathwait Team

Response from BrathwaitNov 5, 2019

Hey Mick! We apologize for the long lead time you have experienced on your Swiss Automatic watch. Unfortunately we have had a large backorder for this particular watch. Together with the backorder we also had a batch of these watches that did not make it through the internal quality checks which further extended the lead time. These watches are very expensive to make and quality check and as a small company we can't keep a large inventory. We are working on expanding our capacity and apologize for the inconvenience. We are happy you received the help and refund you requested from our customer support. We refund back to the card you paid with or via PayPal if applicable, the currency rate for foreign payments is outside our control and set by either Visa, Mastercard or Paypal. We fully understand your frustration and apologize for the inconvenience. Sincerely, The Brathwait Team

Response from BrathwaitOct 11, 2019

Hey Angelica! We apologize for the long lead time you have experienced on your watch. We are not sure why you have not received a response to your requests for customer service. We are unable to find any correspondence from you in our system. We assure you we follow up on all customer requests and will refund customers promptly if the request is made. Please reach out to [email protected] and mention you have also reached out via Trustpilot. Based on your long wait time I am assuming you ordered the Swiss Automatic. Unfortunately we have had a large backorder for this particular watch. Together with the backorder we also had a batch of these watches that did not make it through the internal quality checks which further extended the lead time. These watches are very expensive to make and quality check and as a small company we can't keep a large inventory. We are working on expanding our capacity and apologize for the inconvenience. Sincerely, The Brathwait Team

Response from BrathwaitOct 10, 2019

Hey Dee! Even though we have strict quality measures in place for our timepieces, from time to time a watch will escape these measures. I am not sure what the communication was with our support but please reach out again and we will see what we can do about your watch even though it is outside of warranty. Let support know you have been in contact over trustpilot so we can identify the order. We are terribly sorry for your experience and will do our best to rectify this. Sincerely, The Brathwait Team