BrathwaitReviews of brathwait.com

Well, I'd love to give it a positive review, but I can't because I didn't got the watch yet... According to ROUTE app it wasn't even shipped, and in your shipment page it says it takes 10-15 business days, which in my case yesterday was the last day to get it delivered to me.. So, umm, what's happening to my order ??

Ordered an Automatic Minimalist watch this summer. Now that I have been using the watch a few times, it seems that the "automatic" function does not work, if the watch is not in constant motion. And when in motion, it keeps a clear swirling sound all the time, which is pretty annoying. The worse thing, however is, that if I take the watch off for the night or for my working hours, the watch has stopped by the time I pick it up again. I have to put it back in time every day, if using it. I suppose that is not how a watch should work. It should show you the time, not be the thing you put on time according to something else. I have tried to contact the Brathwait customer service already two times, with no answer. The first time was 11 days ago. Although they promise on their website to be in contact with you within one workin day. I have now my watch unused at home. And waiting still for a reply from Brathwait, how to deal with the situation.

Terrible service, i ordered a strap that was delivered to my office during COVID. Unfortunately, i was not there so didn't receive the note and it was sent back to them via the postal service. They assured me once they receive it they will refund or send another 4 weeks have passed and they stopped replying to my emails, I have no refund and no strap, so essentially they stole my money. SCAM!

9 months of waiting and nothing change ! Now when i want my money back they are talking about Covid19 pandemy and that's why they can't send my money back. This company is not trustworthy.

This company is a joke. After 3 weeks of placing an order for an item (Order no: 100053017), which was confirmed that was in stock, I am still waiting the watch to be shipped. I sent 4 emails to their customer support team and asked them to let me know if they can confirm/ ensure the delivery by 19 June and if not, cancel my order immediately. Despite claiming on their website that they answer emails within 1 working day, I have yet to receive a reply. You may not have the item in stock but at least have decency to reply customer emails Brathwait.

Bought the Swiss Made Automatic Watch few years ago, and I decided to write a review now because I don’t want people to make the same mistake I did and warn people about their dishonest marketing. Yes, the watch looks great at first glance, but the movement itself is so poorly made and definitely not worth the money. My initial watch stopped winding after a few months, so I had it replaced under the first year warranty. The replacement was even worst, the stem gets disconnected constantly when adjusting the time. I can’t be bother to have it replace again, because every replacement will take over 3 months! It is obvious that they don’t even do a simple quality check before shipping, unlike all Swiss brands. The watch doesn’t feel like Swiss made and certainly don’t come with any quality like a Swiss watch. It is cheap because it’s component is cheap, so don’t get fooled by their marketing! The power reserve on the movement is probably a little bit over a day, and you’ve to wind it very often. The picture of the movement on their website is not the movement they ship with, that is not SW260-1. It’s better to save your money to buy a proper Swiss made watch, like Rado and Oris, as their lower end model is only a tiny bit more expensive and will work way better. Also be careful when buying the watch with gold coating, because my first watch was the gold version, but the coating starting to come off after a few months (another reason why I had to return it), so it most certainly won’t last, you will be much better off with the steel version, hence I asked for a silver version as a replacement. Paying almost £400 (excluding import duty) for a watch that only last for about a year is not worth it. If you are looking for a quality watch in this price range, you can consider Junghans or Hamilton, as I have bought a few watches from them already and seem like a much better choice already. If you are looking for a Quartz movement, then look for Daniel Wellington. Also don’t trust the discount countdown clock on their website, their discount is all year round. Marketing technique like this is illegal in the UK.

I placed an order 1st Feb 2020. They don't know when they will be able to ship it and they refuse to cancel the order - against their own cancellation policy. This company is a SCAM !

Truly terrible and shady practices and customer service. I ordered a watch on December 13 and was then sent an email saying the watch would be delayed. I checked back weekly to see if there was an update and was always told that they would receive shipment by the end of next week so to expect my watch to ship out then. It kept getting pushed back and back and back so I ordered another watch instead. That one was also delayed. When I finally received it many weeks late, it was the wrong watch! Finally, on January 28 I just canceled my orders because they can't give me a straight answer about when my watches will be in stock or even if they have the correct ones that I'm looking for. They refuse to let me speak to any kind of manager or speak with someone on the phone. Something is going on that is very suspicious. Waste of my time, super sloppy, and truly terrible business practices! UPDATE: Now I'm being told that they have started working with another manufacturer and so they don't even make the watch strap I want anymore AND that the images on the website are incorrect. So when you think you're ordering something, another item may just come in the mail and that's because the images on the website are wrong. Wow, just wow. Can someone from this company give me a straight answer about anything? All I want is an all-black leather strap for this watch I have. I've given up on everything else I had ordered. But apparently they don't make those anymore.