BrandersReviews of branders.com

My rep. was very helpful. With just a few emails between us we had everything ordered.

I have had a great experience both times I have ordered from Branders! All of the items I ordered were exactly the way I desired them. My orders were processed and delivered very quickly with email updates. I would definitely order from them again! I also received a follow up email from Jody Acosta to ensure my satisfaction. Overall my experience was a great one!

Let me first say that I have had nothing but AWESOME experiences over the last 6 years with Branders. We place 1-2 large promo item orders per year and have used Branders for all of that. Always awesome to deal with, very minimal effort on my part, and the product always shows up as promised and is of good quality! This time I had a few issues on the front end. It seems as though whoever originally took my order did not listen to my request or misunderstood my request, so the proof came back wrong. That's the whole point of a proof though! I was able to make the change and move forward. Unfortunately, the rep came back to explain the item I had ordered was out of stock until August. Again, not a huge issue, because I was able to switch to a different color that would go out immediately. My only argument with this process is that you have to pay for your order prior to learning of the stock level. That is a bad design. Stock should be checked BEFORE I place the order so I know whether or not I can get what I want! It was always set up this way in the past, so I don't know why things changed. However, I must say one thing about this entire situation, the rep that ended up handling my order in the end, Ramil Sevilleno, was an absolute rockstar! Took my complaint, promised to handle things appropriately, then handled them appropriately without a lot of hassle on my end, and was able to still get the product to me on time, even after all the delays! I'm talking about handled it with tip-top professionalism, courtesy, and customer service. Absolutely top-notch...cannot say enough about Ramil! I will definitely continue ordering my items from Branders, and would most definitely recommend them to anyone! Even when things happen (and let's be honest, human error happens!), they are courteous and responsive, and they take care of you! Thanks, Branders, and Ramil, for another great experience!

The product finally received was acceptable as expected. That's where the good news ends. Placed an order for 50 cups to give out at the family reunion on 6/16/16. We were on the phone talking with a sales person while entering the order on the internet, to make sure we had it right. That was the morning of 6/3. He assured us that we had done it all correctly and the additional $100 accelerated shipping would ensure our delivery by the 14th. Our proof was accepted the next morning, the 4th, and went to production department on the 8th. As I had to leave town (Illinois) for the event on Wednesday the 15th, I decided that I should contact them on Monday the 13th to make sure all was good. I chatted with a customer service rep on the 13th and, after checking, told me all was good and I would have them tomorrow, the 14th. When the UPS came up empty on the 14th, we called customer service to see what's up and were told that they were in production and "we would have them by the 20th." After a serious discussion and a couple calls, they promised they would have them in our hands in Kansas City on the 16th - the day of the event kickoff. Gift bags with other event items were to be distributed to everyone then. We provided them the new delivery address in KC and crossed our fingers, In KC on the 16th, NO delivery. But, they did show up in IL!! Phone calls resulted in their promise they would reroute and be in KC on Friday the 17th. In the meantime, the event kicks off without the signature cups. Mid day on the 17th we get 1 box, half of the order. More calls with promises that the other box is still on the truck and would be delivered yet that day - of course, that didn't happen. Saturday the 18th brought the well experienced 2nd box with several broken lids. Too late, many of the family members had headed home that morning without cups. Now other family members have their cups and will deliver them "the next time we see you." So much for customer service promises and follow through - and what about that $100 extra to make it all be fine?? Update - 6/28/16: Branders has requested my order number which is #BR80476 Update #2 - 7/8/16: So Branders has had my order number for the past week and 1/2 and NO contact at all. The Order has both my email and cell phone info. Shows how interested they are in their customer. Update #3 - 7/23/16: Branders contacted me, apologized for the problems and refunded my expedited shipping costs plus more. It's a fair settlement. Thanks

Our organization has used Branders for several years for yearly promotional products. The products have always been top quality. Service is great. We worked with Barbie and now Shanetta. They have always been very helpful.

Re: Order #BR79477 The patience and professionalism I received from Carlo Lee was beyond expectations. Carlo took an extreme amount of time with me and my questions/concerns with ordering a large order for my daughters club volleyball team. I would highly recommend your company (and Carlo!) to all my friends and family looking for branded items. Thanks again Carlo!

So I sent a review a few weeks ago and I stated then that I was amazed with their products and service. Their customer service reps are top notch and definitely go the extra mile. My first CSR was Alfredo and he spent at least two hours working with me on creating some great products to give to customers. Today I spoke with Carlo and he was equally as great. He helped me create some great products for our company. I would without a doubt recommend this company and plan to use them in the future.

After reading several reviews, I decided to place an order with this company for drawstring bags. I placed my order on the 4th. My expected shipping date was the 13th. After approving my art, my date got pushed back to the 25th. I called to get a shipping date prior to my event (22nd). They assured me it would arrive before then, but a day before my newly given arrival date, the product had not even been made. Extremely disatissfied.