BrandersReviews of branders.com

Well it appears I made a $900 mistake in choosing this company. Placed an order 30 days ago for Yeti mugs which were discontinued right about that time. I was concerned about availability so I called them immediately. I was told if I did not receive a call back, the order would be produced. 3 calls and numerous emails later, I still have no ETA on delivery, or even availability. The customer service rep is very nice, but there is no follow-through and it looks like my company is out $900. UPDATE 9/15/2025 After a few more calls, customer service was finally in agreement that my product was discontinued. I chose another one, and they waived the rush fee, and I had beautifully done mugs within 2 weeks. Still disappointed in lack of communicatin, but in the end satisfied with what I received.

Gerri Brooks in customer service was great and fixed the issue right away. My original shipment came over 50% smudged and misprinted due to lack of careful handling or not letting it dry properly, I am not too sure. Regardless they made it right as soon as they could and I received the product just in time for my event. I would recommend this company and I will be ordering from them again in the future due to receiving great customer service. Thank you!

The associates provided very good customer service and are very attentive to your product needs. They will not stop until your completely satisfied with your order and their service and that makes this company a great company to trust and order from. Customer service is very important and Branders makes sure you are happy. Alfredo today was very good, and I appreciate the level of excellence to service he provided.

It was a very pleasant experience the rep Alfredo Buenavente was very informative and polite. Well done!

Let me first say that I have had nothing but AWESOME experiences over the last 6 years with Branders. We place 1-2 large promo item orders per year and have used Branders for all of that. Always awesome to deal with, very minimal effort on my part, and the product always shows up as promised and is of good quality! This time I had a few issues on the front end. It seems as though whoever originally took my order did not listen to my request or misunderstood my request, so the proof came back wrong. That's the whole point of a proof though! I was able to make the change and move forward. Unfortunately, the rep came back to explain the item I had ordered was out of stock until August. Again, not a huge issue, because I was able to switch to a different color that would go out immediately. My only argument with this process is that you have to pay for your order prior to learning of the stock level. That is a bad design. Stock should be checked BEFORE I place the order so I know whether or not I can get what I want! It was always set up this way in the past, so I don't know why things changed. However, I must say one thing about this entire situation, the rep that ended up handling my order in the end, Ramil Sevilleno, was an absolute rockstar! Took my complaint, promised to handle things appropriately, then handled them appropriately without a lot of hassle on my end, and was able to still get the product to me on time, even after all the delays! I'm talking about handled it with tip-top professionalism, courtesy, and customer service. Absolutely top-notch...cannot say enough about Ramil! I will definitely continue ordering my items from Branders, and would most definitely recommend them to anyone! Even when things happen (and let's be honest, human error happens!), they are courteous and responsive, and they take care of you! Thanks, Branders, and Ramil, for another great experience!

We have just ordered and are waiting for the finished product, but are anticipating being very happy. We ordered a sample in advance and liked it so we are looking forward to receiving the full order :) Our rep, Mr. Rodriguez was really great and easy to work with!

This is the third time that we have ordered backpacks from Branders to celebrate the end of another successful afterschool year. Our students love to show off their backpacks. The only downside is the shipping cost. Thanks Gerri Brooks for your continued help. BR67479

Although I was upset at first with the lack of communication about where our product was in the process, once I was able to reach our contact at Branders.com everything was smooth sailing. The main headquarters had run short of our product and they quickly found a replacement vendor and had the product printed and shipped ASAP! They were even able to split the shipment and had the exact number sent directly to the event and the remainder sent to my office. Great work guys! The end product looks great!