BrandersReviews of branders.com

Well it appears I made a $900 mistake in choosing this company. Placed an order 30 days ago for Yeti mugs which were discontinued right about that time. I was concerned about availability so I called them immediately. I was told if I did not receive a call back, the order would be produced. 3 calls and numerous emails later, I still have no ETA on delivery, or even availability. The customer service rep is very nice, but there is no follow-through and it looks like my company is out $900. UPDATE 9/15/2025 After a few more calls, customer service was finally in agreement that my product was discontinued. I chose another one, and they waived the rush fee, and I had beautifully done mugs within 2 weeks. Still disappointed in lack of communicatin, but in the end satisfied with what I received.

Terrible service. Placed an order beginning of Feb, still not received, the first call I was told they’ll get back to me with a tracking number, I have called repeatedly since then and left messages with no response, I have also messaged on Facebook and through the web page. The order was for $495 and currently our two new employees haven’t had shirts for months. If they can’t deliver the order I need a refund so I can get uniforms elsewhere.

IF there was an option for zero stars I could choose it! they are supppppppper suppper Bad, don't try them, I order webcam for the company it took them more than 4 months to deliver them while they shou8ld deliver them with 10 working days as their confirmation. they deliver them after I killed them in follow up, of course, we missed the event that we have, they deliver them without packaging although we agreed on everything and paid for everything. its a company with 1 employee, the owner is the sales and operation and everything, his name Humam don't ever deal with him. I returned the shipment5 3 times and told him that will complain to the police ...the worst experience ever !!!!

HORRIBLE. When I first placed my order of 50 custom ceramic mugs I was told that they would be here on April 13th. So when they did not arrive on April 13th I called customer service. The customer service reps said that there was a production problem and my order was never even sent out. I was never informed of this, and if I had been I would have cancelled the order becuase I needed them in time for an event. Absolutely horrible. Never use them.

We ordered 550 hats for our volunteers, after delaying the order 3.5 months they delivered only 400 hats with artwork that wasn't what we approved. They told us they couldn't reprint or deliver the other 150 hats because they didn't have the hats in stock. They only refunded us $1 a hat for the 150 undelivered hats we paid $3.17 each for, and only refunded 40% for the 400 hats delivered with unapproved artwork (220 of these are completely unusable by our business due to under/overprinting and illegible lettering). We had ordered products from them before but after this our business will never order from them again. BUYER BEWARE!

They are awful. Bought in early Nov, I had to contact them because I noticed they had never sent an artwork approval. At this point I had missed my event, so I offered to keep the order with a discount and expedited shipping. They promised a discount and arrival Dec 6. The discount was $4 on a $300 order. It's now 12/31 and I have finally asked them to just cancel the whole thing and refund all my money...it's still NOT HERE!! Terrible customer service, terrible ownership of problem- kept blooming their "manufacturer"

If I could give 0 stars I would. The absolute worst experience I have ever had with a company. I cancelled my order and was told they "don't send confirmation emails for refunds." They never sent me a proof, and when I inquired, the rep told me I would have to pay more to have by my need-by date for rush service. I rarely write these reviews but maybe I can save someone else the frustration.

Do not use at all, cheap imprinting and poorly made with horrible customer service!!!!