Branch FurnitureReviews of branchfurniture.com

I purchased an Ergonomic Chair from Branch Furniture in September 2023. It is a comfortable chair however just after a couple of months it started piling extensively and looking just ugly. I submitted a claim and quickly learned that not only pilling is not covered by warranty but also got an advise: "you can avoid any further pilling by ensuring that you're sitting with your legs hanging at a 90-degree angle, and feet flat, flush on the ground to ensure there is no extra pressure being applied to the seat that would result in further rubbing from your pants to the seat". SERIOUSLY! Branch did not propose any acceptable solution to my problem.

Please reconsider this purchase based on personal experience. I suggest checking out reviews on Trustpilot and other websites where there are many negative comments. The customer support was unsatisfactory. My desk arrived almost four weeks late, and to make matters worse, it malfunctioned, repeatedly displaying errors 07/08. It was very disappointing.

If i could give a negative star review I would. I ordered a office chair today. No shipping or delivery details were provided until the order was complete. The shipping was a month away and thus not suitable for my needs. Using Branch's website it became clear to me that there was no way to speak to anyone. I tried their chat feature but all it did was bring op an offer for discount to refer future customers (not at all likely). I sent them 2 emails requesting a cancellation of this order and to contact me. 3 hours later I have confirmed the charge from Branch on my card but ZERO response from Branch. Deal with them at your own risk and good luck!

Purchase 1 chair and didn't get an email order confirmation or shipping/tracking status so I didn't think the order went thru and order another. Well, the first chair finally showed up and without the headrest I ordered with it and now I'm waiting to try and cancel the second chair but CAN'T GET THRU TO ANYONE LIVE AT BRANCH FURNITURE! All the phone number that come up for a compnay search are NO GOOD and I've tried emailing and sending messages on their website but have yet to get reply! So disappointed to do business with BRANCH and won't do business with them again once I resolve this!

Worst office chair ever. I purchased mine a couple of years ago and have regretted it ever since. The lumbar "support" is just awful. Uncomfortable and impossible to adjust. I eventually just took it out and put a pillow behind my back. And now the mesh back is ripping out from the rest of the chair. So a $300+ chair which is uncomfortable, made with cheap components, and only lasted 2 years.

Excellent customer service. I had some issues with my office chair. The customer service was beyond helpful to sort out the problem. Highly recommend this brand!

Their customer service was stellar!

I'm very happy with both the quality of the product (desk chair) and the amazing customer service I received. The original chair I purchased had an issue and Tom at Branch was immediately responsive and helpful. He sent me a new and improved chair and followed up all along the process. Customer service like this is rare! Now i'm sitting comfortably and working away:) Thank you Tom and Branch!