Branch Furniture Reviews | Read Customer Reviews of branchfurniture.com

Branch FurnitureReviews of branchfurniture.com

3.579 reviews
Furniture Stores
147 W 26th St, New York, New York

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Branch Furniture

About Branch Furniture

At Branch, we make it easy for people and teams to build a beautiful workspace where you can feel and work your best.When it comes to high-quality office furniture, the issue is middlemen. Buying from traditional furniture dealers means navigating unclear pricing, complicated options, and markups up to 50%. There’s also no way for your office to adapt as your team grows: your furniture, your problem.That’s why we founded Branch: to make it easy for people and teams to create inspiring offices. We sell direct, so our collection costs half as much as premium furniture of comparable quality, and design our products with your well-being and work day in mind. If you're a team, we provide end-to-end service: space design, delivery, white glove installation, even the ability to trade in used furniture when you move or grow. We believe it’s a better approach to the way we work today.

Branch Furniture (branchfurniture.com) has 79 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: branchfurniture.com
Website: branchfurniture.com
Category: Furniture Stores
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Branch Furniture reviews

Showing 2 reviews with 4 stars · Clear filters

Ethan S.
Aug 28, 2025
Good CS team, could work on shipping transparency
Starting off by saying that everything is exactly as you'd expect when ordering online. You order products, see a shipping date, receive your tracking. The biggest hiccup though is that I only received one tracking number for my desk, and only received my desktop first. I've seen similar complaints about Flexispot, but thought Branch would be better. Guess it's an industry thing. I'm surprised these companies can't send tracking reliably, as I had to reach out to CS about my tracking info instead of them proactively telling me it was shipping from a different warehouse. To be fair, they responded the same day, which I wasn't expecting since I'm used to getting emails 2-3 days later from other companies, but I still wondered why I had to reach out first for my tracking. Overall I'm happy with my desk and chair, and appreciate Austin meeting with me to get everything adjusted. He was very knowledgeable and gave me confidence I made the right choice despite the tracking issue. The consultation call was good for me as well since I've had years of bad habits and poor posture.
Response from Branch FurnitureAug 29, 2025
Thank you for sharing such a thoughtful review Ethan! You’re right, sometimes different parts of a desk ship from separate warehouses, which can mean multiple tracking numbers. We know this can cause some confusion, and we’re actively working on ways to make tracking more seamless and proactive for our customers in the rare case that the item gets split up during shipping. We’re glad our team was able to respond to you the same day and that Austin could meet with you to ensure everything was set up comfortably. We truly appreciate your feedback, and we’re thrilled you’re happy with your Branch desk and chair!
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John S.
Mar 28, 2023
Updated review
Review Update After my initial review, the company has done the right thing and supported their product. While I don't think it should have taken these measures to get the correct response, the outcome is very satisfactory. Previous review I purchased an Ergonomic chair on 2/28. After shipping time, I have owned the chair for a little over 2 weeks. I just moved into a new home, and have sat in the chair for probably 20 hours over the course of those weeks. Noticed that the threads are pulling on the seat. I have been told via email that this is not covered. Apparently they think I am sitting on it with pants covered in razorblades or run an animal shelter, not sure. Just seems very cheap to show this kind of wear in a chair that is barely even broke in.
Response from Branch FurnitureMar 28, 2023
Good Afternoon, John! Thank you so much for reaching out and sharing your review of your new Ergonomic Chair! After reviewing your correspondence I can see that the thread pulling you're seeing on your seat is certainly not normal after only having had the chair for less than a month, and so our team has gone ahead and issued a replacement seat here :) Please reach back out should we be of any further assistance!
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