Branch FurnitureReviews of branchfurniture.com

I work from home and am glued to my desk for 8+ hours a day 5 days a week, but after just shy of a year, I noticed the seat cushion on my Ergonomic Pro seemed to be thinning out much sooner then I had would have anticipated. On a whim I reached out to their customer service team, explained what I had noticed, and inquired about purchasing a replacement seat, as i know that wear and tear is not covered under warranty. After a brief discussion on the chair in email, they advised they would be sending me a new seat free of charge. I received the seat in less then a week, and there is a noticeable difference in the seat thickness and overall resistance of the foam. This outcome was beyond my expectations and I'm very thankful for how easy this process was and how quickly it was sorted out. I also genuinely appreciate that I was not forced through an AI chat bot or AI email system, and that my inquiry was not sent to a third party call center, as I think it would've taken substantially longer to reach an outcome (whatever it may have been). Some may find the regular working hours to be inconvenient, but as someone who has to deal with third party call centers in my day to day job, I will always prefer a good ole 9 to 5 customer service team! Thank you again for the amazing customer service and I will continue to reccomend Branch to my coworkers when I know they are in the market for a new chair!

I used my Branch Ergonomic Chair for six years and was consistently impressed by its comfort, adjustability, design, and overall quality. When a part eventually failed, Branch’s customer service team made the warranty process exceptionally easy. Helena and Christian were responsive, reviewed my photos, confirmed the coverage, and sent me a replacement chair at no cost. The replacement arrived quickly and already feels great. Branch once again exceeded my expectations, and I highly recommend the Ergonomic Chair.

When I first bought my chair and headrest, the screws were stripped on install, leaving me with a wobbly headrest and nothing to do about it. I reached out to customer service and Branch acted swiftly to ensure they could do everything possible that it would not be a problem. Within days I received a new headrest and back of the chair free of charge to ensure I could still use the chair and headrest as intended. Some of the best customer service I've experienced!

The chair is great, but their customer support in resolving an issue I had years after the chair was bought was beyond amazing! The team was very responsive and clear in their communication. They replaced my chair due to an issue that developed, when they could’ve easily waved me off due to time or it not being covered technically under the warranty. The team stood behind their product and I will definitely be giving them my future business.

After four years of daily use the left armrest of my Branch Ergonomic chair developed a crack in the cushioning material. I followed the warranty instructions and sent a short video showing and explaining the problem, and within two days a replacement was on its way to me. Unfortunately, when it arrived the connection to the chair was different and the new arm didn’t fit. I emailed Branch and they are sending a new seat and new right armrest to fix the problem. Their customer service is amazing, very quick to respond and to make things right. I highly recommend the Branch Ergonomic chair for comfort and reliability, and for their amazing customer service.

Very trustworthy company who stands by their products! I highly recommend them and have experienced their sincere care and support first hand. Austin was phenomenal to work with!! Our family loves our Branch chairs!!! Big thank you!

We purchased a leather office chair back in 2024 and it's suffered some wear and tear on the back of the chair and the arm rails. I sent in the info and within a week -- I had replacement parts at my house. They were friendly during the entire process and honored the 7 year warranty with no issues. Will purchase again!

The product is excellent quality and the customer service is superb. Both have exceeded my expectations. For people who spend their day in an office chair, I highly recommend it. That’s 8 hours of your life every day. You are worth it and your body will thank you!