Branch FurnitureReviews of branchfurniture.com

Fine up until you need to deal with customer service. I was promised a refund amount and later was told when I followed up that there were small font never mentioned. Spent hours resolving an issue of their refund system not refunding a promotion code. Watch out

I am very happy with the comfort and aesthetic of my Branch ergonomic chair. It arrived with a minor flaw in the base, but Austin from the customer success team was extremely helpful - communicating clearly and promptly and offering me solutions.

I love my Ergonomic chair and when I had an issue Austin J. was a godsend. He was prompt, curtious, articulate and resolved my problem quickly. I can't say enough good things about this company and their products.

Do not waste your money. I spent over $431 on the soft side chair. It's literally a peace of garbage. When you look at the chair with the pretty leather, it looks beautiful. Other than the leather, the chair is junk. There is zero lumbar support. Within the first hour of sitting in the chair, my lumbar spine was throbbing. There is zero padding on the seat cushion. I felt like I had been sitting on a board. Do not buy from this company. When I complained and told them I wanted to return the chair, they told me I would have to pay for the shipping to return it. To pay for the shipping with a box that large will be well over $100-$200 to ship it back. Not to mention, you have to assemble this chair on your own. The arms are a complete nightmare to install. It took me over 40 minutes on my own to install the arms. You need two people to do it. In total it took me an hour to assemble this chair. For a $400 chair, it needs to come already put together. Take it from me, pictures can be deceiving. If you are going to buy a chair, go sit in them. Just because the chair looks amazing in a photo it doesn't mean it will be comfortable. I made the mistake of reading wonderful reviews and I don't know where all of these people are coming from unless they don't mind sitting on a chair that is as hard as a rock.

Our school sites love the Branch Daily chair! We only use this brand for our teacher and staff chairs because they give comfort and great ergonomic support. We have ordered many over the past three years and they are all still in great shape and are easy to keep clean and looking new.

Great chair for work from home, affordable and the best customer support I've had in the past few years.

Terrible customer service - avoid at all costs I purchased 2 chairs from Branch. In one of the orders they sent the wrong color out - mistakes of course happen, but their response was to make me sort the return without any real support (aside from a label), and wait 1 month for the correct item I would not trust their service again

I have purchased a total of six ergonomic chairs for our company and am happy with the quality and comfort of the chairs. I'm sure I'll be purchasing another six as we build our team! The ergonomic chairs are easy to adjust and give good lumbar support if properly positioned. They are also an attractive addition to our office, where we previously had mismatched chairs. Delivery was quick and painless.