Branch FurnitureReviews of branchfurniture.com

I purchased a white boucle chair at full price. I noticed my denim staining the chair. I was told to either sell it or buy a new one. Absolutely insane customer service response: Thank you for reaching out! I'm sorry to hear you've been having this issue with the boucle material of your Ergonomic Chair Pro. Our Boucle material is not a performance fabric, and unfortunately, the type of clothing that rubs against the material can leave a residue or possible pilling from the friction. Any pilling will stop once the excess fiber is gone. It is recommended to use a fabric pilling comb or defuzzer to shave off the pills. Rarely does pilling recur after utilizing one of these methods. With that said, our return policy is within 30 days from the date of delivery, so I'm afraid we cannot honor a return or partial refund this far outside of that window. The fabric wear is also not covered under our warranty. If you no longer prefer to hold onto the chair, some folks have had success in reselling their products on apps such as Facebook Marketplace or OfferUp. Just as a heads up, we do have a 10% off Memorial Day sale coming up this Thursday! If you have any other questions, though, please let me know, and I'll be standing by to address them for you.

Their customer service is truly unmatched! They really make sure to take care of you and go above and beyond to make sure that your issue is fixed. I find the ergo chair to be more comfortable than chairs that go for 2k+, definitely a Branch customer for life. And recommend them to everyone.

I recently contacted Branch regarding some damage to my 5-year-old chair. Initially, I was told it was standard wear and tear, but after some further discussion, Helena from Customer Success went above and beyond. Not only did she turn a "no" into a full chair replacement, but she also worked with me to find the closest color match since my original was discontinued. It is rare to see a company stand behind their product this long after the purchase. Truly impressed with the support and the brand's commitment to their customers. Highly recommend!

I got great and fast customer service when I asked to exchange for a larger desktop. Way better service than other spots, especially Amazon.

The biggest issue with Branch, in my experience, was reliability. My chair failed shortly before two years, despite being sold with a 7 year warranty. The warranty process was frustrating and time consuming. I was asked to provide video, follow multiple troubleshooting steps, purchase tools, and attempt to disassemble the chair myself so replacement parts could be installed. I followed those instructions and the base would not separate. Later in the same email thread, Branch acknowledged that the base can sometimes become nearly impossible to remove. After multiple attempts, the chair was still unusable and I ultimately purchased a new chair rather than continue spending time trying to repair it. In the end, the warranty resolution offered was shipment of replacement parts for customer installation rather than replacement of the unusable chair. Based on both the product failing after about two years and the amount of effort required from the customer under the warranty process, I would not buy from Branch again.

I love my chair! I've worked from home for 10 years and have purchased several different ones. I was always exhausted and my back hurt at the end of the day. My husband surprised me with my new chair from Branch and I love it! No more back pain. Their level of support was also wonderful. I had foster kittens that destroyed the back of mine. I had asked if I could purchase one and they ended up sending me one without having to pay for it.

I had an issue with my office chair (self-caused; not product-related), and Austin in the CS team was able to help me navigate towards a solution. They asked questions to understand the context of what I wanted, and guided me towards an ideal outcome. Keisha, Head of CS, came in over top with extra confirmations. Love this this chair and really happy with the support from Branch. Definitely would recommend, and have many times.

I bought a Verve chair and unfortunately had to return it as it was not comfortable for me. The chair was beautiful, but I have physical challenges that could not be met by the chair.The service provided by Austin was amazing. He was always responsive to my inquiries and did everything in his power to ensure I had a good experience. I highly recommend this company due to its exceptional customer service. Thank you again Austin for all your help.