Branch FurnitureReviews of branchfurniture.com

Helena went out of her way to get a set of hardware shipped to my house directly when a chair I bought was lacking any. Thanks so much!

Exceptional customer service — and I mean that without any caveats. I needed to cancel an order quickly after a medical situation made it impossible to proceed. Branch's fulfillment is automated, so timing was everything. I reached out three ways and honestly wasn't sure anything would work. Within 30 minutes: a real, thoughtful response. Then updates. Then — they caught it in time and issued a full refund. They also wished me a speedy recovery, which was genuinely kind and completely unexpected. This is what good customer service looks like. Fast, warm, human, and effective. Thank you, Branch.

Last year I bought an office chair. It arrived in good condition, in the timeframe I was given. Put it together and am enjoying it daily. Saturday one of the plastic caster wheels broke. I emailed Branch and the same day got a response from Christian. He asked me to send him two pictures for documentation, but had already promised they would replace the caster - no talk of cost, or exactly when I bought the chair in case it was out of warranty. Got a second email within hours of submitting the pics and the caster is ready to be shipped to me asap. That kind of service, in addition to the quality and attractive pricing of the chair, builds loyal customers. I’m one. Ralph Walker Temple Terrace, FL

I've been purchasing desks and accessories from Branch for quite some time. After 3 desks, one desk riser and some accessories, I can say that the design, quality and customer service is outstanding. I had only one issue with a desk and the customer support team responded me on a weekend and fix it with no hesitation. Really recommend this brand!

I ordered the Verve Chair and it did not work for me. It was comfortable, but not for the long use I needed it for. For a different person, they may have a different experience. Chairs are like shoes. What I really enjoyed with Branch was the customer service agent I had the pleasure of working with. Austin did a great job of taking the time to meet with me to make sure I was doing all I could to help the chair fit me correctly. He listened to all of my questions and wasn't pushy. I could tell he wanted me to have a chair that fit me just right. Later when I decided to return the chair, he was equally helpful and made the experience as easy as possible. I wish I could've kept the chair just for his sake. Thanks again!

Needed a new set of install tools and Christian on the support team was extremely prompt and helpful in sending me a new one gratis. Great customer experience, shoutout to Christian and the Branch support team.

Genuinely great experience! Love the products I've got from them (the Ergonomic Chair, Standing Desk, and Monitor Arm) and continue to recommend them to friends and family looking for similar products. The cushion for the chair started to bottom out after 9 months of consistent use but I worked with Austin in the Customer Service team to get it handled. The support has been incredible, I'm ever thankful for their attention to detail and willingness to assist! I look forward to purchasing more from Branch again in the future.

I bought a chair years ago, and after about 5 years it developed a problem. I reached out to customer service and they replace it years later. Great experience, Christian was super helpful.