Gabriel R.
gabrielr16
Brainly Username: gabrielr16 I wish there is a way for me to contact actual customer service. I am currently in highschool and I was charged $39 in July 2 for a year subscription, I used the free trial for only 2 days for my final exams but after that I made sure that I cancelled the subscription before it auto renews, however since I used the website for some reason it must have not registered through it. I have already tried contacting Brainly through the AI customer service but I prefer an actual human customer service, I only ask respectfully for a refund, I really have no reason to pay for a year subscription, and I have noticed that Brainly does send notices through email, but since I am using my school account I believe it must have seen it as spam so I did not receive it on my end.
Response from BrainlyJul 29, 2024
Hello Gabriel, Thank you for contacting Brainly, and we'd like to also inform you that our Customer Support is done by humans and not AI. Unfortunately, we won’t be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our Help Center. The subscription on account gabriel*** has now been canceled. It will remain active until the end of your plan, but it will not auto-renew. Please note that no previous cancelation attempts have been recorded on our end. If your free trial had been canceled, you would have received an email cancelation confirmation. And if there were any cancelation attempts that didn’t go through, our system would indicate it. If you have any questions, please always feel free to get in touch. Best, Brainly Team