Desirae
Dispute with your bank, Brainly is obviously no help after they scam you
On 7/22, I was charged for a $10/month subscription which I absolutely DID approve. It was NOT a free trial, I was going to maintain a monthly subscription for the next few months until my classes are over for the year. So I was okay with that charge. However, a week later on 7/29, Brainly charged me AGAIN for $39! I was not supposed to be charged until a month later, and even then, it was only supposed to be $10. Again, I did NOT start a free trial— I had already done that sometime in the distant past, and the site informed me of this on 7/22, so I went ahead and paid for the monthly subscription. Yet, they charged me almost $40 again a week later. I’ve already opened a case with BBB and disputed with my bank after I sent an email to their customer service from my Gmail and through their crappy chat bot. Luckily my bank responded very quickly and reversed the charge, because based on reviews I have seen all over the internet, Brainly’s product AND customer service are both WORTHLESS GARBAGE. I’ll be doing everything I possibly can to make sure less people use this horrible garbage scammy website.
Response from BrainlyAug 6, 2024
Hello Desirae, Thank you for contacting us. According to the update we received from you in the conversation with our customer support team, the issue has already been resolved, and the payment for your additional subscription has been refunded by your bank. If there is anything else we can do for you, please contact us again. Cheers, Brainly Team