BrainlyReviews of brainly.com

Response from BrainlyJun 27, 2025

Hello James, Thank you for contacting us. Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when your son started the free trial, which included information about our refund policy. In addition, we sent your son an email 24 hours before the trial ended, notifying him that the payment would be processed automatically unless the free trial was canceled. We can see that the subscription on account jleisinger*** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.

Response from BrainlyJun 27, 2025

Hello Tamara, Thank you for contacting us. Currently, we do not offer refunds once a subscription has started. An email confirmation was sent when you started the free trial, which included information about our refund policy. In addition, we sent you an email 24 hours before the trial ended, notifying you that the payment would be processed automatically unless the free trial was canceled. We confirm that the subscription on account tamara88** has already been canceled. It means that the subscription will remain active until the end of the plan, but you will not be charged again. If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help you make the most of Brainly moving forward.

Response from BrainlyMay 2, 2025

Hello Nicole, Thank you for contacting us. Brainly trials are only available to first-time users. When you try to reaccess the trial, after putting in the payment details, you are informed that you’ll start a paid subscription without a trial if you continue with this payment method. If you choose to continue, you’re redirected to the billing screen and asked to put in your payment details again. You are also informed about the total amount that will be charged for the subscription. Your card was charged, as our system recognized you already had a free trial in the past. The trial could have been associated with a different Brainly account. The subscription on account jnsrk*** has already been canceled. It will remain active until the end of the plan, but it will not auto-renew. If you have any questions, please always feel free to get in touch. Best, Brainly Team

Response from BrainlyMay 2, 2025

Hello Sonya, Thanks for your message. Both charges (from 2024 and 2025) were already refunded to you on April 17th. Those charges were linked to the account 320***** (using 320*****@mar*****publicschools.org email). If you have any other questions, feel free to reach out. Best, Brainly Team

Response from BrainlyApr 8, 2025

Hello, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyMar 26, 2025

Hello Zed, Thanks for your review. As mentioned in our email, we understand how upsetting this situation is. However, since you don't have a Brainly account, we're unable to take further action. We’ve already shared this explanation with you via email and can’t proceed without the necessary evidence. Thank you for understanding. Best, Brainly Team

Response from BrainlyMar 25, 2025

Hello Katherine,   Thank you for contacting us.   Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly   Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.   If you have any questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Trustpilot] Review”. Cheers, Brainly Team

Response from BrainlyMar 25, 2025

Hello Dinesh, Thanks for your review. Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[Trustpilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team