BrainlyBrainly is an educational technology company based in New York City, New York, United States.If you need help, send an email to [email protected].
Brainly (brainly.com) has 463 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingEducation Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Showing 290 reviews with 1 star · Clear filters
Anoumous
They lie I had no I needed help badly they lied to me and they are sick
Response from BrainlyDec 21, 2020
Sorry to hear you didn't enjoy your experience on Brainly :( Please contact us at [email protected] if we can help further!
CoolMinecraft
1 Minute of ads just for one answer. Disgusting
Response from BrainlyDec 9, 2020
Ads keep Brainly free, but you can lose them all with Brainly Plus. It's very affordable, and it gets you cutting edge education tools plus unlimited answers
Logan S.
The website is constantly telling you to join, but when my son tried to join, it said, "Sorry, we cannot complete your registration at this time." We tried multiple times, but it never worked.
Response from BrainlyDec 9, 2020
Sorry to hear you didn't enjoy your experience on Brainly :( Please contact us at [email protected] so that we can help you with the registration.
Mae
I used to be able to access an unlimited amount of answers for questions I struggled with. Today, when I wanted to get some work done, I found that now I *have* to pay for 'Brainly Plus' in order to get help for school assignments. Imgaine putting learning behind a paylock. I'm finding something else to use.
Response from BrainlyDec 9, 2020
While our Brainly Plus subscription gives students unlimited access to all content including the Verified Answers, which have been vetted by Brainly's content experts, as well as access to an ad-free experience. But, we do want to let you know that this optional to purchase as all questions, answers, and other features are still accessible for free. We understand that this is not available to everyone, but encourage you to become more involved in our Brainly community by making positive contributions to it and perhaps answer a few questions from other students on your account and see what effect that has on your features. Please let us know if you have any additional questions by contacting us at [email protected] Best, Brainly Team
Raaghav V.
For some reason, the moderator deleted my answers, even though they were CORRECT. It said that it was "violating community guidelines", I really dont know what I did. Completely nonsense.
Response from BrainlyNov 26, 2020
Sorry for any confusion with moderator actions on your account. For more details, write to us at [email protected] - we can help!
Taylor S.
Brainly rips information from well known education platforms like Quizlet, and reposts the information under loginwalls or paywalls (This is utter BS), they ask you for facebook / apple login information just to view a single questions answer. I dont trust them with my information. Lets not forget how they often dont let you directly cancel their "subscriptions" Several of their links have also led to ad-filled malware sites
Response from BrainlyNov 26, 2020
While our Brainly Plus subscription gives students unlimited access to all content including the Verified Answers, which have been vetted by Brainly's content experts, as well as access to an ad-free experience. But, we do want to let you know that this optional to purchase as all questions, answers, and other features are still accessible for free. We understand that this is not available to everyone, but encourage you to become more involved in our Brainly community by making positive contributions to it and perhaps answer a few questions from other students on your account and see what effect that has on your features. Please let us know if you have any additional questions by contacting us at [email protected] Best, Brainly Team
Ellie
Without asking me, my 12 year old agreed for the 2 weeks free trial, after she did not find this site to be very helpful, she told me and I tried to cancel the next day. However, to my surprise there is no option to cancel in the account settings or in profile, like the Brainly app said you could. They didn't even except my messages, weird! ... I think they wait for the 2 weeks to charge the account and get their money before they let someone cancel. This is outrageous!
Response from BrainlyNov 18, 2020
Sorry to hear you didn't enjoy your experience on Brainly :( Upon registration the user is asked for their age, and anyone who entered the age younger then 13 yo isn't allowed to continue with the registration. The Brainly Plus Trial is 7days and the user receives a reminder that their account is going to convert from a free trial to a paid subscription. The reminder is sent to the email address that is provided upon registration. Please contact us at [email protected] so that we can help you further!
BRYTE B.
it's a pretty good source to get answers from don't get me wrong, but talk about HORRIBLE customer service. I tried the free trial and canceled it on the same day and come to find out I was just charged $24? Although it's not that much, I am a high school student without a stable income so obviously $24 being taken for me is pretty annoying seeing as I don't know whenever I'm going to be able to make it back. Anyways Even if my cancellation didn't go through shouldn't I have gotten the email or shouldn't it have told me that my cancellation failed? On top of that, I have tried submitting multiple request under their page in hopes of them at least canceling my account but they haven't even gotten back to me because the damn thing won't even go through. No it's not a Wi-Fi or connection issue it's just brainly. Brainly get your life together and give me my money back. If y'all can't do that then just terminate my fricken account then dammit.
Response from BrainlyNov 18, 2020
Sorry to hear you didn't enjoy your experience on Brainly :( Please contact us at [email protected] so that we can help you further!