BrainlyReviews of brainly.com

Response from BrainlyOct 25, 2022

Hello, Thank you for contacting Brainly! We are sorry we did not respond to you in a timely manner. Our regular response time is up to 72 business hours. Currently, we are receiving a high volume of emails and unfortunately, it is taking us a bit longer to reply. Please be assured all our agents are working very hard to get back to our users as soon as it is possible. I confirm that your subscription on account Kenyallee has been canceled and your payment of $96 has been refunded. Please allow up to ten business days for it to be received. Please let me know if you have any questions! Best, Brainly Team

Response from BrainlyOct 10, 2022

Hello Jessica, Thank you for getting in touch. Sorry to hear about the confusion with your Brainly subscription! To further assist you, please provide your email address. I look forward to hearing from you! Best, Brainly Team

Response from BrainlySep 30, 2022

Hello Caiden, Thank you for getting in touch. Sorry to hear about the confusion with your Brainly subscription! Unfortunately, I could not locate a Brainly subscription linked to the email address you used to write to us [email protected]. To further assist you, please provide the following information: The first and last name of the cardholder The last 4 digits of the credit card that was charged Payment method: PayPal & Invoice ID, Credit Card, Apple Pay, Google Pay, Apple App Store Date of charge I look forward to hearing from you! Best, Brainly Team

Response from BrainlySep 29, 2022

Hi, We're sorry you had this experience using Brainly. Whenever you get a wrong answer or a "troll", make sure you report it so our Moderators can take care of it. https://faq-us.brainly.com/hc/en-us/articles/5194952856082-How-do-I-report-a-user-#:~:text=If%20you%20see%20something%20inappropriately,at%20community%40brainly.com. Let us know if you need anything else - we want a safe community and we're always trying to help. Cheers!

Response from BrainlyJul 22, 2022

Hello, and sorry for your bad experience with Brainly. Can you please send an email to [email protected] explaining what happened, along with your username, so we can help you out? We'll be waiting for your email. Cheers.

Response from BrainlyJul 18, 2022

Hi, Thank you for your message. We are sorry for any confusion with your Brainly Plus subscription, but we can certainly help! Please note that you do not have an active subscription on your account under bryleedawn1354. If you're inquiring about another account, please provide us with the following information by sending an email to [email protected]: - Alternative Brainly username, email or Apple private relay email linked to your Brainly Plus subscription - The first and last name of the cardholder - The last 4 digits of the credit card that was charged - Payment method: PayPal & Invoice ID, CC, Apple Pay, Google Pay, or Apple App Store - Date of charge Once we have this information, we can help further. Looking forward to hearing from you!

Response from BrainlyJul 12, 2022

Hi Leasha, Thank you for taking the time to share your comments with us. We greatly appreciate our users’ feedback as we're always looking to improve! We’re very sorry to hear you’ve encountered some issues when trying to cancel your subscription. We would like to assure you it has never been our intention to make it difficult for our users to cancel their subscriptions when they feel they do not need our services anymore. Brainly Plus subscriptions are recurring, which means they renew periodically until canceled. If for any reason our users cannot do it on their account, we are always happy to cancel their subscription on our end and welcome any feedback regarding any difficulties they might have encountered. Please note we always recommend having only one Brainly account to avoid confusion. Looking at your correspondence with us, I can see we got back to you and inform you that you did not have an active subscription on your Brainly account associated with the email address you wrote us from. We suggested the charges might have been linked with another Brainly account, and we asked you to provide us with more details to be able to locate it. Unfortunately, they have never been provided. We have replied again to your latest message and are looking forward to hearing back from you. Once we receive the information requested, we will be able to assist you further!

Response from BrainlyJun 13, 2022

Hello, Thanks for contacting us. We apologize for any disappointment with your Brainly experience. Your comments will be shared with the rest of the Brainly team for consideration as we continue to develop Brainly for the future! If you want, you can share more info about this problem by sending an email to [email protected]. Let us know if you have any additional questions, concerns or feedback. Your thoughts are very much appreciated. Best, Brainly Team