Tyanna
They steal your money even if you're unsubscribed!!!!
I subscribed to Brainly awhile back ago while I was in school and i graduated, forgot to cancel my subscription so i emailed support in September asking for my account to be unsubscribed and for a refund, they agreed and refunded me. November 4th they charged my account AGAIN another $24 and now they will not respond to my emails, its been over teo weeks and no help. In my email they said they “unsubscribed" my account and I was thinking it would cancel my subscription.. because that’s what it’s suppose to do. Guess ive still been getting charged and brainly refuses to respond. Says “no refund” but I deserve a refund!!! I have all the emails with agents about this! I already emailed and tried messaging on Facebook.
Response from BrainlyNov 30, 2022
Hello, We are sorry we did not respond to you in a timely manner. Our regular response time is up to 72 business hours. Currently, we are receiving a high volume of emails and unfortunately, it is taking us a bit longer to reply. Please be assured all our agents are working very hard to get back to our users as soon as it is possible. Unfortunately, I could not locate your email just by using your name here. If you could, please, just share your email address here or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened. Cheers, Brainly Team