BrainlyReviews of brainly.com

I signed up for a free trial of this service but was charged for an annual subscription just before I could cancel. I immediately sent an email requesting a refund five minutes after being charged but have received only an auto-generated response promising a reply within 72 business hours. It has been a week since I emailed and got charged, and I have sent another email and filled out two refund request forms but have yet to receive a response. The customer service is terrible, and I would rate it zero stars. As a student, I cannot afford to waste my money on a service that is overpriced and has such poor customer service. I am writing this review hoping that someone from the customer service team will see it and help me resolve this issue. Although I didn't cancel the free trial in time, I had final exams and was about to cancel the free trial minutes before I was charged. I have not used the service since being charged, and I kindly request that you process my refund request. I hope that the customer service team will understand my situation and help me resolve this issue promptly. I appreciate your attention to this matter. My account name: User39865

I just signed up last week with credit card for Brainly monthly service. This week not getting answers to questions to help grade my daughters homeschooling tests and assignments. I have sent messages to Brainly for 3 days straight and still no response. They have no customer service phone number at all and instead of giving me answers to questions they are blocking them, Again I have already paid for the full month of service just last week. I have already contacted the BBB and yes they have lots of complaints against them also going to contact the attorney general's office if they don't get this resolved immediately. They are here to help parents and students and have all kind of problems with their service. Thank You! Douglas Craig Sherman

Got the 7 day trial and I canceled the plan before the renewal date but it still charged me 41$ CAD. I would like a refund and encourage others to never use this service. I emailed their customer support email on April 27th, and it said it will be "within 72 hours" but I still have not received a reply or a refund after 5 days. Justin334844891 was my account name.

I had started my Brainly 7-day trial on 04/17/2023 just to view any answers on the Brainly website because their “watch a sponsored video to view the answer” or whatever on desktop never works for me. I ended up finding nothing helpful on the site that day, logged off after eventually finishing my work, and never touched it again. I was busy the following weekend and didn’t check my emails about the reminder and only found out they charged me for the $39 plan when Paypal sent a notification. I immediately cancelled my auto payments, requested a refund through the Contact Form and also sent an email just in case. It has been a little over 3 days with no response from Brainly. I was tempted to report my issue with Paypal today, but will give a few more days for an email back. I really don’t benefit from Brainly in any way and I need my $39 for other important things than a useless website. If I’m left out to dry more and it seems that this company will not give me a refund, I’ll be pressing my issue to Paypal. 4 days left till my “money guaranteed back” period is over and I’m not fond on the idea of unwillingly supporting a company that does not respond back to their customers. Please proceed with caution if you wish to start a trial for Brainly, you’ll for sure have a terrible experience. Username for brainly: dreaandy

Got scammed by 7 day trial have been emailing with no contact back Will not use this ever again or recommend $96 came out my bank account hannahjouylaki

Subscription app. The Brainly app did not work with my IPad, didn’t even answer the simplest math question. Contacted company to cancel trial subscription as app didn’t work and received auto instructions that didn’t work either. Have contacted company via virtual assistant and emailing for better instructions to cancel subscription to no avail, today they charged me for a full year??? What a joke!

Stopped using service over 2 years ago and have gotten charged for it without being notified of renewal. FTC is proposing new laws to stop corrupt companies from doing this.

This is absolutely ridiculous I don't contacted them so many times to cancel my subscription because it doesn't let you actually do that in the app which is a setup. They charge my card today and I would like my money back and my subscription canceled. Like this is such fraudulent activity where I'm going to have to end up reporting them. In disputing my charges if I don't hear from them by tomorrow. It's absolutely ridiculous like I should be able to talk to somebody on the phone. Like nobody wants unwanted charges on their card especially when you don't give them an option to actually cancel when they should be able to. And there should be people responding to people in a timely manner or a phone line where you can actually talk to a live person!! I'm so angry like seeing red right now you could be taking somebody's last bit of money! My email is moralesjennifer90 @ gmail.com Because yall sure have not responded to my email in no 72hr timeframe!!! But, respond on here makes no sense