BrainlyReviews of brainly.com

Response from BrainlyAug 7, 2023

Hello, Natalie! Thank you for your message. We're sorry for any confusion with your Brainly Plus subscription free trial. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies. To activate the 7-day trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan until canceled, and are aware that we do not provide refunds. This information was included in the emails sent to natalierosaqp@*****.com. We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from BrainlyJul 31, 2023

Hello Angela, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We create a space where they can support each other in their educational journey. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions, so that our users can choose the option that best suits their needs. While we’re sorry you missed the timeframe to cancel your subscription free of charge, and we understand it might be a disappointing experience, we must emphasize we have no intention to trick any user into using our product. Our policies are stated explicitly in our Help Center (https://faq-us.brainly.com/hc/en-us/articles/5194649487890-Does-Brainly-offer-refunds-) and email communications sent to [email protected]. As explained, no previous cancelation attempts have been recorded on our end. You would have received an email with a cancelation confirmation if your subscription had been canceled. In case of any further questions, please do not hesitate to get in touch! Best, Brainly Team

Response from BrainlyJul 5, 2023

Hello Torriente, Thank you for contacting Brainly! Unfortunately, we won’t be able to process your request as, according to our updated policy, refunds are not available. You can learn more about it in our recent email communications about your account and in our Help Center --> https://faq-us.brainly.com/hc/en-us/articles/5194649487890-Does-Brainly-offer-refunds- Our system indicates that your Brainly Plus subscription on the account 09tlwhite was canceled after the subscription started, which means it will remain active until the end of your plan, but it will not auto-renew. Please let us know if you have any other questions. We're here to help! Best, Brainly Team

Response from BrainlyJul 3, 2023

Hello Lisha, Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly) or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyJun 30, 2023

Hola, Natan. Cuando alguien infringe nuestras directrices, el equipo de Confianza y seguridad revisará el incidente y decidirá qué es lo mejor para nuestra comunidad. En algunos casos excepcionales, el equipo puede decidir vetar una cuenta, lo que significa que ya no tendrá acceso a Brainly. Esto sucede cuando alguien infringe nuestras Directrices de la comunidad demasiadas veces o publica algo lo suficientemente malo como para que vetemos la cuenta de inmediato. Si tu cuenta ha sido vetada, tómate el tiempo necesario para tratar de entender por qué ha sucedido esto. Creemos que los errores ocurren, pero también debemos proteger a nuestra comunidad. En cualquier caso, el primer paso siempre es ponerte en contacto con nosotros y estaremos encantados de ayudarte.

Response from BrainlyJun 26, 2023

Hello, Unfortunately, we could not locate your email just by using your name here. If you could, please, share your email address here (by editing the review and adding your username on Brainly) or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyJun 23, 2023

Hello, Thank you for contacting Brainly! We confirm that your subscription on account annster15 has now been canceled, and your payment of $39 has been refunded. Please allow up to ten business days for it to be received. Please let us know if you have any questions! Best, Brainly Team

Response from BrainlyJun 22, 2023

Hello, Unfortunately, I could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly) or on our FB page www.fb.com/brainlygroup (through our messenger), so we can follow up and understand exactly what happened. Cheers, Brainly Team