horrible. you have to pay for everything, cant even get 2 answers for free..
Response from BrainlySep 22, 2023
Hi Vanessa,
Thanks for your message.
If you don't wish to purchase one of the Brainly Plus subscription plans, you may still use Brainly with the free Brainly Basic plan.
While there may be interruptions and limits to the amount of answers you can see in a given time period, you will still be able to utilize all our gamification and engagement features available while you wait for your limits to reset.
If you have other questions, feel free to ask.
AV
Autumn V.
Free trial is SCAM
I enable to free trial put My card on file and they barred me from logging in on the email that I signed up for the free trial they barred me from using my free trial and then turned around and tried to charge me for a membership seven days later
Response from BrainlySep 21, 2023
Hello,
Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
NP
Nik P.
I subscribe to bring me and they took…
I subscribe to bring me and they took $39 out of my account. I couldn’t access any of their subscription membership features. I emailed them countless times to be told that, I am not a subscriber. After sending multiple emails with verify proof, they still denied me. I wouldn’t trust them.
Response from BrainlySep 20, 2023
Hello Nicole,
Thank you for your reply.
The details provided allowed locating your Brainly account with an active subscription nicolepowell1289, linked to [email protected]. Please use this email address and your password to access your Brainly account and your subscription benefits.
Please note we always recommend having only one account to avoid confusion.
In case of any more questions, we're here to help!
Best,
Brainly Team
JL
Jennifer L.
My child started a free trial and…
My child started a free trial and immediately cancelled through the web. They won't refund het for something they should have never charged for because it was canceled.
I do not want to publicly put my child's name and email address. Just wanted to warn others of poor communication and customer service.
Response from BrainlySep 14, 2023
Hello,
Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
KB
Konrad B.
Terrible site
Terrible site, I must watch 5 minutes add to see every single answer !! W T F what is wrong with you people ???
Response from BrainlyAug 29, 2023
Hi,
Thank you for reaching out to us with this question.
If you're unable to watch a video ad or if you're blocked from seeing an answer, then it means you've hit your limit for content that you can view with your Brainly Basic plan. The good news is that your limit and numbers refresh on a daily and weekly basis, so we encourage you to continue to check back often.
Our Brainly Plus subscription gives students an ad-free experience and unlimited access to all questions on our site, as well as access to our Verified Answers, which Brainly's content experts have vetted. It's optional to purchase a subscription and access these features. The rest of the content and experience on Brainly, including questions, answers, and social features, continues to be free to access. However, there will be interruptions and restrictions as part of the Brainly Basic plans, and the format may change, in addition to the number of content you can view in a period of time.
We created a subscription option in response to our community's requests. Their feedback on the importance of unlimited content and access to accurate and detailed answers on Brainly was essential. The cost reflects the value our subscribers receive from access to these answers.
While we understand this may be frustrating, we hope this clarifies why we decided to create a subscription option on Brainly.
In case of any further questions, please always feel free to reach out to us!
PP
Phoebe P.
Horrendous Experience
Absolutely unacceptable! I tried to reach the company via emails, phone, and everything with no response! The customer service is terrible, and this is just a way for the company to scam students, which is unbelievably unethical and evil! There's no notification saying the free trial is ending, and the homework answers are all wrong and trolls. I tried everything to get a refund, and they simply don't reply. Please give me a refund on bunrieucuabo022. I'm literally crying and begging you as I don't even have money for food, and you're making students like me suffer really bad.
Response from BrainlyAug 29, 2023
Hello Hanna,
Thank you for your message.
We're sorry for any confusion with your Brainly Plus subscription free trial. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies.
To activate the 7-day trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to bunrieuc******@gmail.com.
We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
JA
James
Terrible Platform for Checking Answers
I've been using brainly for the past week and here is my rather disappointing experience:
For starters, lots of errors in answers, many simply unexplained, and trolls. Lots of respondents just type out a small answer with a lackluster explanation in the main answer column, and where they should explain they say : 'Please mark me as the brainliest' or something along those words. A few of them are just troll submissions too, not even answering the question asked. Verified members or teachers do answer right but such responses are few and far-fetched in comparison. Brainly really has to step up their moderation game.
Response from BrainlyAug 30, 2023
Hi James,
Thank you for your message.
We're very sorry to hear that you were disappointed with the quality of answers on Brainly.
If you receive or spot wrong answers, please be sure to report them onsite ASAP so our moderators can review them. Reporting content onsite and selecting the appropriate reason immediately places the content into a queue for the moderators to review.
Additionally, you can always message any of our Moderators or Administrators directly with a report that you believe is more time-sensitive so that they can review that request even faster.
Thank you for helping us to keep Brainly a safe site for all users as we strive to be a safe and helpful learning community for everyone!
KA
Kaylaflores
WRONGFULLY CHARGED! SCAMMED!!!
Tried to cancel my subscription SAME day of purchase because I got MULTIPLE questions on an important quiz. And was still unknowingly charged $39 Which is strangle because I didn’t click that option. Summer is over. I gave no classes for months. I am deeply angered and saddened. Tried to contact about canceling not going through and not answer days ago. Kaylaflores12 account name.
Response from BrainlyAug 22, 2023
Hello,
Thank you for your message again.
We’re sorry for any confusion with your Brainly Plus subscription free trial. Please be assured we do appreciate your frustration. At the same time, though, we’d like to reiterate that we’re transparent about our policies.
To activate the 7-day trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan until canceled, and are aware that we do not provide refunds. This information was included in the emails sent to kyladeas@*****.com.
We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
