firstly i think its a bad idea to charge for your answers, and brainly easily took advantage of that, i almost cant find a single answer for my course that isn't on brainly, i refuse to pay for this course so i use a vpn to bypass it, it slows it down so i can see the answer before it blocks it, id personally recommend this, and even when i do get the answer, in my course its almost always wrong and i have to go through multiple answers on brainly, there should only be one correct answer fact checked by brainly otherwise you get a lot of wrong answers.
Response from BrainlyFeb 12, 2024
Hello,
Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
CL
cliente
límite de respuestas diarias?comeme los…
límite de respuestas diarias?comeme los huevos anda no me fastidies
Response from BrainlyNov 26, 2023
Hola,
Gracias por tu mensaje.
Si no desea pagar uno de los planes de suscripción Brainly Plus, aún puede usar Brainly con el plan gratuito Brainly Basic.
Si bien puede haber interrupciones y límites en la cantidad de respuestas que puede ver en un período de tiempo determinado, aún podrá utilizar todas nuestras funciones de gamificación y participación disponibles mientras espera que se renueven sus límites.
Si tienes alguna otra pregunta aquí estaremos.
NA
nathanmagnus
Deleted my account after I already paid
Tried getting refund for a service I didn't want nor subscribe for, received rude customer service. They told me they canceled my subscription renewal and that I'd have access to it for the rest of the year. I try to log into brainly only to see that my account no longer exists. So I paid for a service I can't even use for the remaining time I accidentally paid for. Horrible scummy company, take your money elsewhere
Response from BrainlyNov 14, 2023
Hello Nathan,
Thank you for your message again.
While we’re sorry you missed the timeframe to cancel your subscription free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center and email communications sent to [email protected].
As explained in your first message on Trustpilot, we will not be able to provide a refund.
If you have any further questions, please do not hesitate to get in touch!
Best,
Brainly Team
SA
Savannah A.
They give you wrong answers…
They straight up give your wrong answers to questions. Useless.
Response from BrainlyOct 31, 2023
Hi Savannah,
Thank you for your message.
We're very sorry to hear that you were disappointed with the quality of answers on Brainly.
If you receive or spot wrong answers, please be sure to report them onsite ASAP so our moderators can review them. Reporting content onsite and selecting the appropriate reason immediately places the content into a queue for the moderators to review.
Additionally, you can always message any of our Moderators or Administrators directly with a report that you believe is more time-sensitive so that they can review that request even faster.
Thank you for helping us to keep Brainly a safe site for all users as we strive to be a safe and helpful learning community for everyone!
EC
Emily C.
Terrible
Terrible! They charged me out of the blue for another year subscription when I never had my account on auto-renew. Then Denise refused me a refund because of their change in policy. I never received a renewal notice email either. I'm really disappointed and now I'm out 36$ and can't even use the app because it doesn't even know that I have an active subscription in iTunes.
Response from BrainlyOct 27, 2023
Hello Emily,
Thank you for contacting Brainly!
Unfortunately, we won’t be able to process your request as, according to our updated policy, refunds are not available. You can learn more about it in our recent email communications about your account and in our Help Center.
We've now canceled your Brainly Plus subscription on account ec713. Your subscription will remain active until the end of your plan, but it will not auto-renew.
You can login using your credentials: [email protected].*** or username ec713.
Please let us know if you have any other questions. We're here to help!
Best,
Brainly Team
LM
Ly M.
My son started a free trial and I …
My son started a free trial and I immediately emailed customer service to try and end the free trial but no response from customer service. I’m guessing they’re waiting and delaying so that they can charge my card. I have no access to email or username used.
Just wanted to warn others of poor communication and customer service, do not sign up for this service.
Response from BrainlyOct 27, 2023
Hello,
Unfortunately, we could not locate your email just by using your name here. If you could, please, just share your email address here (by editing the review and adding your username on Brainly), so we can follow up and understand exactly what happened.
Cheers,
Brainly Team
AH
Angela H.
ZERO STARS
Took my money with their "No refunds" policy. I did not sign up for this service, my child did. I am appalled that this organization cannot understand the situation and return the much needed almost $100! Plus, my child signed up for the free trial thinking if he forgot to cancel that it would only be a monthly fee charged not an ANNUAL FEE. It's as if they trick kids hoping they'll forget so that they can take a hundred from folks with their "NO REFUND" policy. This is a horrible organization.
Response from BrainlyOct 13, 2023
Hello, Angela!
Thank you for your message.
We're sorry for any confusion with your Brainly Tutor subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies.
To activate the 7-day trial, users must confirm they want to start it, understand it will become a recurring paid plan until canceled, and be aware that we do not provide refunds. This information was included in the emails sent to [email protected].
We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
AM
Amy M.
Brainly Took My Money
My daughter signed up for Brainly in her last year of school. She set up an account under my name and with my Paypal information. I had no idea that this was an auto renewal subscription as I did not set it up. Imagine my surprise when Brainly sent me an email saying my subscription had automatically renewed. I immediately emailed Brainly and cancelled my subscription as well as notifying Paypal and my bank and opening a dispute. The response from Brainly was basically "too bad but we don't offer refunds". I literally cancelled the subscription within minutes of receiving their email of the charge for auto renewal but they still refuse to provide a refund. However, their policy as stated on their website is that you will receive an email notifying you of the auto renewal 7 days before your account is charged. Brainly never sent me an email. I have scoured everything in my email account including the spam folder and they did not send any emails advising of auto renewal. Strange how I got the email that they charged me for a subscription renewal after it was already done, but I never received and email alerting me 7 days in advance as per their policy that I would be charged. So, doesn't that mean that they Brainly is breaking their own policy by not sending an email 7 days in advance of auto renewal?
Response from BrainlyOct 6, 2023
Hello Amy,
Thank you for your message.
We're sorry for any confusion with your Brainly Plus subscription. Please be assured we do appreciate your frustration. At the same time, though, we'd like to reiterate that we're transparent about our policies.
The subscription activation process has various steps during which a user needs to confirm they want to start their subscription, they understand it will renew periodically until canceled, and they are aware that we do not provide refunds. This information was included in the emails sent to [email protected]. We have sent you emails 7, 3, 2 and 1 day before the subscription was renewed. Maybe they went to your spam folder.
We do our best to communicate clearly, and we cannot take responsibility for not following the policies on the user’s end.
Should you have any further questions, please do not hesitate to contact us.
Best,
Brainly Team
