BrainlyReviews of brainly.com

Response from BrainlyMar 20, 2024

Hello Donna, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyMar 20, 2024

Hello Taylor, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to mcdanieltay******@gmail.com. If a user reaches out to us before they are charged, requesting assistance canceling a trial before it converts to a subscription, and they end up getting charged, we must refund them. In your case, you contacted us after your trial converted to a subscription, so we are not able to provide you with a refund. We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from BrainlyMar 20, 2024

Hello Jennifer, Thank you for your message. Brainly is an online platform for students, parents, and teachers. We offer a lifetime free Brainly Basic plan, as well as paid subscriptions so that our users can choose the option that best suits their needs. While we’re sorry you missed the timeframe to cancel your plan free of charge, and we understand it might be a disappointing experience, we must emphasize that our policies are stated explicitly in our Help Center, Terms of Use, and email communications sent to pa*****@gmail.com. We double-checked and can confirm that no previous cancelation attempts have been recorded on our end. If your free trial had been canceled, you would have received an email cancelation confirmation. And if there were any cancelation attempts that didn’t go through, our system would indicate it. We do our best to communicate clearly and transparently, and cannot take responsibility for not following the procedure on the user’s end. Should you have any further questions, please do not hesitate to contact us. Best, Brainly Team

Response from BrainlyMar 1, 2024

Hello Sharon, Thank you for contacting us. If you think your card has been used fraudulently, we advise contacting your bank. They will help you get your funds back and will secure your card to avoid any future unauthorized charges. However, unfortunately, we won’t be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our Help Center. The subscription on account sharonbtfr has now been canceled. It will remain active until the end of your plan, but it will not auto-renew. Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to sharonb.***@gmail.com. If you have any questions, please always feel free to get in touch. Best, Brainly Team

Response from BrainlyMar 1, 2024

Hello, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyMar 1, 2024

Hola Jacobo, ¡Gracias por el feedback! Una vez que tienes Brainly Plus, no hay anuncios cuando intentas encontrar una respuesta. Aún así, hay algunas preguntas con respuestas de expertos y otras no, por lo que recomendamos verificarlas si desea asegurarse de que sean correctas. Aquí puede leer más al respecto: https://faq-us.brainly.com/hc/en-us/articles/5193310557970-Verified-Answers Si tienes alguna otra pregunta, no dudes en preguntar.

Response from BrainlyMar 1, 2024

Hello, Unfortunately, we could not locate your email communication with this review using only your name. If you prefer, please share your email address here (by editing the review and adding your username on Brainly), or send us an email at [email protected] with the subject line “[TrustPilot] Review” so we can follow up and understand exactly what happened. Cheers, Brainly Team

Response from BrainlyFeb 6, 2024

Hello,   Thank you for contacting us.   Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly   Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the communication sent to your spouse's email.   If you have any other questions, please always feel free to get in touch by sending an email to [email protected] with the subject line “[Trustpilot] Review”. Cheers, Brainly Team